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Bell IP Relay

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Bell IP Relay

Bell IP Relay is the next generation of relay service in Canada. It uses the familiarity of online chat applications to make communication easier for Deaf or hard of hearing people and those with speech disabilities.

Bell IP Relay users connect to specially trained operators through chat sessions in the Bell IP Relay portal. The operators place phone calls on their behalf and facilitate conversations.

Bell IP Relay operators are available 24/7. Calls are entirely confidential and operators follow a strict code of ethics. No record of conversation content is retained.

Getting started
Information for data users
Information for voice users

Placing a Bell IP Relay call for voice users

  1. Dial 1 888 RELAY-21 (735-2921). The Bell IP Relay operator will answer, "Good morning/afternoon/evening. My name is < operator's name >. How can I assist you?"
  2. Provide the operator with the 9-digit access number of the person you would like to call.
    • It is not mandatory to provide your name or the name of the person you are calling, but this will help the operator reach the other person.
    • Please let the operator know whether you are familiar with Bell IP Relay. If not, the operator will gladly explain how the service works.
  3. The operator will attempt to reach the person you are calling and keep you informed. You will not be able to hear the line ring as this part of the call is being placed over the Internet.
  4. The operator will let you know as soon as someone is online with them (i.e. "I have John online with me") and will read what is typed followed by “go ahead”. “Go ahead” is your cue to begin speaking. Speak slowly and always finish by saying “go ahead” so the other person knows it’s their turn to respond.

General tips for voice users

  • Speak directly to the Bell IP Relay user, not the Bell IP Relay operator.
  • Talk a bit more slowly than usual as the operator is typing word for word what you are saying.
  • Spell names.
  • Always say “go ahead” when you are finished.
  • Always wait for the Bell IP Relay operator to say "go ahead" before speaking.
  • Let the operator know at the beginning of the call if you are familiar with the service. If you are familiar with Bell Relay service, it should be an easy transition to Bell IP Relay.
  • Make sure to have the 9-digit access number of the person you are calling. It is the only way the operator can find them. First and last name is not sufficient.


Common TTY abbreviations

ANS - answer
BRS - Bell Relay service
CA - communication assistant (relay operator)
CC - close-captioned
GA - go ahead
GA OR SK - go ahead if you have more to say but I'm finished
HCO - Hearing Carry Over (relay service)
HD - hold
HOH or HH - hard of hearing
INFO - information
IP RELAY - Internet Protocol Relay service
KIT - keep in touch
OC - open captioned
OPR - operator
SK - stop keying (end of call)
SKSK - hanging up
TERP - interpreter
VCO - Voice Carry Over (relay service)
VRS - Video Relay service
XXX - mistake

Need more info? Speak with one of our experts.

Accessibility services centre hours of operation: Monday to Friday - 8:30 a.m. to 5 p.m (eastern)