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Accessibility Services

More accessibility services

Bell currently offers the following additional accessibility services and resources. Discounts and no-charge services are available to eligible, registered customers.

Described Video

Described Video provides a narrated description of a TV program's main visual elements, such as settings, costumes, actions and on-screen text. The narration is added during pauses in dialogue, and enables people with vision loss to form a mental picture of the program.

More about Described Video

Relay service

Lets people with hearing or speech disabilities communicate with hearing persons by phone with the help of trained operators.

More about Relay service

Bell IP Relay

Lets people with hearing or speech disabilities communicate with hearing people through a web-enabled computer and the help of trained operators.

More about Bell IP Relay

Operator Assistance

If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator assisted long distance calls is also waived.

More about Operator Assistance

Free Directory Assistance

If eligible, you may be exempt from paying local and long distance Directory Assistance and Automatic Directory Assistance Call Completion charges.

More about Free Directory Assistance

Alternate formats

Upon request, you can get your bills in Braille, large print or CD format. Some other documents are also available in Braille or large print.

More about alternate formats

Long distance discount

If eligible, TTY/teletypewriter users who register can get an 82% discount on long distance calls.

More about long distance discount

Touch-Tone service discount

If you need assistive devices to use your home phone service, you may be eligible for a monthly reduced rate.

More about Touch-Tone discount


Bell payphones are equipped with many accessibility features and are conveniently located to ensure universal access.

More about accessible payphones

National Do Not Call List

Reduce unwanted telemarketing calls by registering your phone, mobile and fax numbers on the National Do Not Call List.

More about the National Do Not Call List

Enhanced 9-1-1 (e9-1-1)

When you dial 9-1-1 from your Bell Mobility phone, your call will be routed to the 9-1-1 emergency operator in your area.

More about e9-1-1

Text with 9-1-1

Allows deaf, hard of hearing, or speech impaired persons to communicate with 9-1-1 call centres using wireless text messaging (SMS).

More about Text with 9-1-1

Accessibility services centre

Contact us if you are a person with a disability who has a general service inquiry or would like help finding solutions to fit your lifestyle.

Accessibility services centre hours of operation
Monday to Friday, 8:30 a.m. to 5 p.m.

By phone
1 866 310 BELL (2355) or 1 800 668-6878 and ask for the Accessibility services centre

To contact the Accessibility services centre using a TTY
In Ontario: 1 800 268-9242
In Québec: 1 800 361-6476

To connect directly with someone who uses a TTY
Dial 1 800 855-0511

If you are using a TTY
Dial 7-1-1

For information about connecting with someone who uses relay services, consult our guides for Bell Relay service and Bell IP Relay.

By mail

P.O. Box 8787
Downtown Station
Montréal, Quebec
H3C 4R5