More accessibility services
Bell currently offers the following additional accessibility services and resources. Discounts and no-charge services are available to eligible, registered customers.
Described Video provides a narrated description of a TV program's main visual elements, such as settings, costumes, actions and on-screen text. The narration is added during pauses in dialogue, and enables people with vision loss to form a mental picture of the program.
Lets people with hearing or speech disabilities communicate with hearing persons by phone with the help of trained operators.
Bell IP Relay
Lets people with hearing or speech disabilities communicate with hearing people through a web-enabled computer and the help of trained operators.
If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator assisted long distance calls is also waived.
Free Directory Assistance
If eligible, you may be exempt from paying local and long distance Directory Assistance and Automatic Directory Assistance Call Completion charges.
Upon request, you can get your bills in Braille, large print or CD format. Some other documents are also available in Braille or large print.
Long distance discount
If eligible, TTY/teletypewriter users who register can get an 82% discount on long distance calls.
Touch-Tone service discount
If you need assistive devices to use your home phone service, you may be eligible for a monthly reduced rate.
Bell payphones are equipped with many accessibility features and are conveniently located to ensure universal access.
National Do Not Call List
Reduce unwanted telemarketing calls by registering your phone, mobile and fax numbers on the National Do Not Call List.
Enhanced 9-1-1 (e9-1-1)
When you dial 9-1-1 from your Bell Mobility phone, your call will be routed to the 9-1-1 emergency operator in your area.
Text with 9-1-1
Allows deaf, hard of hearing, or speech impaired persons to communicate with 9-1-1 call centres using wireless text messaging (SMS).