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Accessibility Services


All of our payphones are equipped with accessibility features, and are conveniently located to ensure universal access.

  • All payphones are hearing-aid compatible
  • All payphones provide capability for connection with and signal compatibility for customer-provided portable TTYs and VCO devices
  • We are upgrading the availability of TTYs at payphones
  • All payphones allow connection to Bell Relay service (long distance calls using the service are offered at reduced rates)
  • Each Millennium payphone has a volume control button
  • Some payphones (for example, Millennium desktop phones) have built-in data jacks which can be connected to a portable computer

Accessibility services centre

Contact us if you are a person with a disability who has a general service inquiry or would like help finding solutions to fit your lifestyle.

Accessibility services centre hours of operation
Monday to Friday, 8:30 a.m. to 5 p.m.

By phone
1 866 310 BELL (2355) or 1 800 668-6878 and ask for the Accessibility services centre

To contact the Accessibility services centre using a TTY
In Ontario: 1 800 268-9242
In Québec: 1 800 361-6476

To connect directly with someone who uses a TTY
Dial 1 800 855-0511

If you are using a TTY
Dial 7-1-1

For information about connecting with someone who uses relay services, consult our guides for Bell Relay service and Bell IP Relay.

By mail

P.O. Box 8787
Downtown Station
Montréal, Quebec
H3C 4R5