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You are here:  Home > Shop > Accessibility services > Accessibility Services

Accessibility Services


All of our payphones are equipped with accessibility features, and are conveniently located to ensure universal access.

  • All payphones are hearing-aid compatible
  • All payphones provide capability for connection with and signal compatibility for customer-provided portable TTYs and VCO devices
  • We are upgrading the availability of TTYs at payphones
  • All payphones allow connection to Bell Relay service (long distance calls using the service are offered at reduced rates)
  • Each Millennium payphone has a volume control button
  • Some payphones (for example, Millennium desktop phones) have built-in data jacks which can be connected to a portable computer

Accessibility services centre

Contact us if you are a person with a disability who has a general service inquiry or would like help finding solutions to fit your lifestyle.

Accessibility services centre hours of operation
Monday to Friday, 8:30 a.m. to 5 p.m.

By phone
310 BELL (2355) or 1 800 668-6878 and ask for the Accessibility services centre

To contact the Accessibility services centre using a TTY
In Ontario: 1 800 268-9242
In Québec: 1 800 361-6476

To connect directly with someone who uses a TTY
Dial 1 800 855-0511

If you are using a TTY
Dial 7-1-1

For information about connecting with someone who uses relay services, consult our guides for Bell Relay service and Bell IP Relay.

By email

By mail

In Ontario:
Office of the Manager
P.O. Box 920, Station A
Toronto, Ontario
M5W 1G5
In Québec:
Bell Canada
CP 8716, Succursale A
Montréal, Québec
H3C 3P3
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