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Accessibility Products and Services

Speech solutions

How to get the most out of your service

Messaging

Use your phone’s email, text messaging and instant messaging features to communicate.

Assisted communication

Enjoy conversations by enabling the text-to-speech feature on your phone. You can type what you’d like to say and the feature will read the message out loud.

Video calling

Use video calling services such as FaceTime to communicate in sign language and stay in touch with friends and family.

Recommended devices

Samsung

Galaxy S6

View accessibility specifications  
Apple

iPhone 6s Plus

View accessibility specifications  
BlackBerry

Classic

View accessibility specifications  

Accessibility services call centre

Get advice on products and services, and answers to your questions, from our dedicated call centre agents. Contact us   

Self serve with MyBell

Manage all your Bell services online with MyBell. Take care of tasks such as reviewing bills, changing rate plans and checking usage.

Register for MyBell

Log in to MyBell

Operator assistance

If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator-assisted long distance calls is also waived. For more information, please contact us.   

Relay service

This service lets people with hearing or speech disabilities communicate with hearing persons by phone with the help of trained operators. More about Relay service   

Enhanced 9-1-1 (e9-1-1)

If you need to call 9-1-1 from your mobile phone, your Bell Mobility device can provide emergency operators with your mobile phone number and location information. More about e9-1-1   

Text with 9-1-1 (T9-1-1)

This service allows deaf, hard of hearing or speech-impaired persons to communicate with 9-1-1 call centres using text messaging (SMS). More about Text with 9-1-1   

Payphones

Bell payphones are equipped with many accessibility features and are conveniently located to ensure universal access. More about accessible payphones   

Free directory assistance

If you're unable to use the directory and you're eligible, you'll be exempt from paying local and long distance charges for Directory Assistance and Automatic Directory Assistance Call Completion.

Bell Mobility will also waive all charges for customers with vision disabilities who place 4-1-1 calls from their mobile phones.

To learn more and to register, please contact us.   

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