Accessibility services centre

Text with 9-1-1 (T9-1-1)

Text with 9-1-1 (T9-1-1) is a free-of-charge service that allows Deaf or hard of hearing users to communicate with a 9-1-1 call centre in the form of text messaging (SMS).

Eligibility

Bell Mobility subscribers who are Deaf, hard of hearing or speech impaired must register for the T9-1-1 service in order to communicate with a 9-1-1 call centre.

To register for T9-1-1, you will need:
  • An active Bell Mobility phone number linked to MyBell
  • A compatible mobile phone with the latest operating system
  • A rate plan that supports text messaging (SMS)
Please note: corporate clients can request T9-1-1 through their key contact.

Registration

It is mandatory to register for the T9-1-1 service in order to be able to use it. To begin the registration process, please select your phone from the list of compatible phones below:

If your phone is not on the list, then it is not compatible with T9-1-1. If you do not have a compatible phone, you will not be able to continue with the registration process. If you still wish to register for T9-1-1, you may view Bell's complete line-up of phones.

Register for T9-1-1

Once your compatible phone has been selected from the above list, please click on Register for T9-1-1 below to complete your registration.

Once registration is complete, you'll receive an email and a text message confirming your registration. It will take up to 5 business days for the T9-1-1 service to become active.

Note: Bell cannot provide compatibility information on phones not purchased from Bell or an authorized Bell dealer. Only the default text messaging application on your phone will support T9-1-1. T9-1-1 will not work with any application other than the default text messaging application.

How to make a T9-1-1 call

  1. Dial a 9-1-1 voice call.
  2. Once the call is connected, you will receive a text message from a 9-1-1 call centre within a few minutes.
  3. Reply with the information requested.
  4. Keep the phone call connected to ensure that the call taker can assist you in every way possible.
For details on how to make a T9-1-1 call, please visit the CWTA's T9-1-1 website.

Where is the T9-1-1 service available?

Please consult the Canadian Wireless Telecommunications Association website to learn where T9-1-1 service is available.

Need more info? Speak with one of our experts.

Accessibility services centre hours of operation
Monday to Friday
8:30 a.m. to 5 p.m. (eastern)
By phone
1 866 310-BELL (2355) and ask for the Accessibility services centre
To contact the Accessibility services centre using a TTY
1 800 268-9242
By mail
Accessibility
P.O. Box 8787
Downtown Station
Montreal, Quebec
H3C 4R5

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