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What is Bell Internet Wi-Fi access?
Who is eligible?
How fast is the connection in a Bell Internet Wi-Fi access point?
Are Bell Internet Wi-Fi access points secure?
What is the range?
What do I need to connect with a Bell Internet Wi-Fi access point?
How do I know if my laptop is Wi-Fi enabled?
Where can I buy a Wi-Fi certified wireless network card?
How do I set up my browser to work with a Bell Internet Wi-Fi access point?
Once I'm in a Bell Internet Wi-Fi access point, how do I connect to the service?
I'm having trouble connecting. What should I do?
Who do I call if I have questions?

General

 

Q: What is Bell Internet Wi-Fi access?

A: A Bell Internet Wi-Fi access point is a public location where wireless Internet access is available. Bell Internet Wi-Fi service gives you a high-speed wireless connection to the Internet using Wi-Fi(802.11b/g) technology, with speeds comparable to the high-speed connection in your home. A Bell Internet Wi-Fi access point consists of one or more Wi-Fi certified access points (or transceivers) connected to a high-speed wired Internet connection.

 

Q: Who is eligible?

A: All Bell Internet customers are eligible except Dial-up Internet customers. 

 

Q: How fast is the connection in a Bell Internet Wi-Fi access point?

A: You should be able to access the Internet at speeds comparable to the high-speed connection you get at home using a laptop and a Wi-Fi network card. However, Bell Internet Wi-Fi access point service speeds depend on the specific location you are using as well as on local conditions.

 

Q: Are Bell Internet Wi-Fi access points secure?

A: As Bell Internet Wi-Fi access points give you a connection to the Internet, it is neither more nor less secure than connecting with a wired (e.g. dial-up, DSL or cable) connection. We strongly recommend that you take appropriate steps to secure your computer using passwords and personal firewall software.

 

You may also log in to a corporate network securely by using a Virtual Private Network (VPN). Bell Internet Wi-Fi access points are compatible with most industry standard VPN solutions (IPsec, PPTP or L2TP).

 

Q: What is the range?

A: The range of coverage is generally up to 300 feet ( 90 m ) from any access point. The actual performance depends on the sensitivity of your Wi-Fi network card. Certain sites may have multiple access points to expand coverage beyond this limit.

 

 

Technical

 

Q: What do I need to connect with a Bell Internet Wi-Fi access point?

A: To connect with a Bell Internet Wi-Fi access point you need a Wi-Fi enabled laptop with a Web browser.

Supported operating systems:

  • Microsoft Windows Vista
  • Microsoft Windows XP
  • Microsoft Windows 2000
  • Microsoft Windows CE
  • Mac OS X

Supported browsers:

  • Internet Explorer 6.0 or newer with 128-bit SSL encryption (Windows)
  • Firefox 2.0 or newer
  • Apple Safari 1.0 or newer

 

In your browser, enable  JavaScript, cookies and pop-up windows, and turn off proxy settings. Please refer to your browser’s help file for details.

 

Q: How do I know if my laptop is Wi-Fi enabled?

A: Check the laptop user guide (or with your IT department if it is a company laptop) to determine whether Wi-Fi is built-in. Note that on many laptops, you may have to turn on the built-in Wi-Fi feature with an ON/OFF switch. If Wi-Fi is not built-in, you’ll need a wireless LAN card that fits into the PCMCIA slot of your laptop. Please refer to your laptop's user guides for more information on using Wi-Fi.

 

Q: Where can I buy a Wi-Fi certified wireless network card?

A: Bell Internet Wi-Fi access is compatible with any Wi-Fi certified 802.11b/g wireless network card. You can buy them for most laptops at any major electronics retailer.

 

Visit the official Wi-Fi Alliance Web site for a list of Wi-Fi certified products.

 

Q: How do I set up my browser to work with a Bell Internet Wi-Fi access point?

A: To ensure your browser works with Bell Internet Wi-Fi access, the following must be enabled:

 

  • JavaScript
  • Cookies
  • Pop-up windows (to allow you to disconnect from the Internet)

 

Proxy settings however, must be turned off. Please refer to your browser’s help file for configuration details.

 

Q: Once I'm in a Bell Internet Wi-Fi access point, how do I connect to the service?

A: Simply launch the Web browser on your Wi-Fi enabled laptop. When you try to visit a Web site, the Bell Internet Wi-Fi access start page should automatically appear, showing you all of the connection options.

 

Please note that if your browser home page is set to a corporate intranet site, you may see an error message. Try navigating to any public Web site (e.g. sympatico.msn.ca) to trigger the start page.

 

Q: I'm having trouble connecting. What should I do?

A: The manufacturer of your Wi-Fi network adapter (or laptop) can best help you. However, you may want to try following suggestions:

 

You cannot detect a signal from the Bell Internet Wi-Fi access point

 

Check the following:

    The network card's driver is properly installed
    If you have never successfully connected to a wireless network, i.e. at home, your card may not be properly configured. Please consult your card manufacturer's technical support services to ensure you have the newest driver for your network card, and that it's properly installed and configured.

     

    The network name is properly configured in your card's settings
    Most wireless network cards will automatically detect a nearby Wi-Fi access point’s network name, called an SSID (or ESSID).

     

    With some wireless network cards, you need to set the SSID manually – especially older cards that use their own connection manager instead of the one built in Windows or Mac OS. If this is the case, set the SSID to "hotspot_bell".

     

    WEP is disabled
    Disable WEP (Wired Equivalency Privacy) to connect to the Bell Internet Wi-Fi access point. Remember, Wi-Fi access points are part of a public network, so your privacy is not guaranteed. You should take appropriate steps to secure your computer using passwords and personal firewall software.

     

    Your equipment is not Wi-Fi compatible
    Equipment that is older or that is not certified as conforming to the 802.11b/g standard (known as "Wi-Fi" may not work on the Bell Internet Wi-Fi access point. The network will be continually upgraded as new standards are adopted. However, at this time, Bell has limited plans to support older devices and operating systems. If you think this may be the case, please consult your equipment manufacturer to ensure compatibility.

You’re connected to the Bell Internet Wi-Fi access point but are unable to use the Internet 

    Check the following:

     

    You have signed on to the network
    Before you can use any Internet services, such as Instant Messenger or email, you must start a Web browser and log in to the network with a valid My Bell username and password.

    Your wireless card has a proper IP address
    The Bell Internet Wi-Fi access points need to assign an IP address to your computer. If your computer's network settings are configured with static addresses for another network, you’ll likely not be able to connect. Please change your network to automatically obtain an IP address, DNS, etc. Consult your operating system's help on "DHCP" or "TCP/IP configuration", as well as how to "release / renew" TCP/IP settings.

     

    If your network adapter is set up properly and you're still not getting an IP address, there may be a problem with the access point.  Please call Bell Internet Wi-Fi Access technical support at 1 866 522-1522 for further assistance.

     

    Your Web browser is not using a proxy server
    Check your browser's settings to ensure it's not requiring a connection through a proxy that is not compatible with the Bell network.

You cannot sign in to the Bell Internet Wi-Fi access point from the login page

 

    Call Bell Internet Wi-Fi access support so a representative can determine if there is a configuration problem or if service is required at the Wi-Fi location.  Note that although the Bell Internet Wi-Fi access point network should work with any Wi-Fi compatible equipment, we recommend

    you contact your hardware manufacturer or operating system provider for technical issues not directly related to the Bell Internet Wi-Fi access point network.

 

To contact Bell Internet Wi-Fi access point support, call 1 866 522-1522

 

 

Other

 

Q: Who do I call if I have questions?

A: If you have questions about Bell Internet Wi-Fi access or have technical difficulties, please call 1 866 522-1522.