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Q -When will I be charged if I choose on-site Internet or home networking installation?

A - The installation charge will appear on your first bill. It's free with select offers.

Q - Does the technician bring the modem and installation kit?

A -Yes

Q - Can I still install the Bell Internet service by myself?

A - Yes, but by having a technician visit and complete the installation, we can help ensure you are receiving the best performance from your service.

Q - If I choose self-installation at the time of order but change my mind later, can Bell still send a technician?

A - Yes. If you decide that you would prefer to have Bell set up your modem and wireless network, you can call 1 877 227-1011 to schedule a technician to visit your home.

Q - I have my own home networking router. Will the technician set it up to work with the Bell Internet service?

A - No. The technician can only install and configure equipment provided by Bell. The Bell Internet wireless home networking modem comes with the latest features and is fully supported by Bell.

Q - What is not included in the on site installation?

The following are examples of what is not included with the on-site installation:

  • Setting up a new computer
  • Installing Bell Internet security services (call 310-SURF for help)
  • Installing new phone jacks (an additional charge is applicable)
  • Setting up file and printer sharing
  • Installing additional cabling or equipment (such as wireless adapters or Ethernet cards) required to connect the modem to the PC

Available to residential customers in Ontario and Quebec where technology permits. Subject to change without notice and cannot be combined with any other offer. Taxes extra. Other conditions apply, including minimum system requirements.