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PC Care
With PC Care from Bell, you'll always have somewhere to turn to for all your computer worries. It's the complete support service for maintenance, diagnostics, repairs, part replacements and coaching.
For PC problems big and small, it's PC Care to the rescue.
Subscribers to the service receive:
Live Coach
- 24/7 access to Online Tutor, a coaching and learning service
- 3 levels of live support - by chat, by phone or with a technician (on-site or at a depot)
Live Technician
- Protection from hardware, software, monitor and keyboard failure (up to $500/year, with only a $25 deductible)*
Depending on the problem, PC Care offers a variety of support options.
Online support
You can chat with a live representative for help on a variety of topics.
Hardware
The representative will help you install, configure and troubleshoot the following
equipment:
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Operating systems
The representative will help you install, upgrade, configure and troubleshoot the
following systems:
- Microsoft® Windows® XP
- Microsoft Windows Vista
- Microsoft Windows 7
Applications
The representative will help you install, configure, troubleshoot and use the following
licensed software:
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Phone support
A representative can help you troubleshoot and install with a variety of software over the phone.
- Microsoft Windows: Vista, XP (Home and Professional Edition), Microsoft Windows 7
- Microsoft Office applications (version XP and higher): Outlook, Word, Excel, PowerPoint, Access
- Microsoft Front Page (version XP and higher);
- Microsoft Publisher (version XP and higher)
- Microsoft Works (version 7.0 and higher)
- Microsoft NetMeeting
- Windows Media Player (version 8.0 and higher)
- Real Media Player
- Microsoft Internet Explorer
- Microsoft Outlook Express (version 6.0 and higher)
- Microsoft Windows Mail (for Vista)
- Microsoft Front Page (version XP and higher)
- Bell Internet Security service (installation and updates)
In-person support
Whether a technician comes to your home or you go to a depot, we will fix your computer, keyboard or monitor or replace it with another as good or better.
See the conditions to learn about exclusions to in-person support.
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