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Local forbearance

The Canadian Radio-television and Telecommunications Commission (CRTC) regulates local services that Bell Canada and Bell Aliant Regional Communications, LP (Bell) provide to their customers, including the legal terms under which they are provided. CRTC approval is required whenever we wish to make changes to these regulated services or the terms on which we provide them.

This is about to change. In two separate decisions dated February 8, 2012, and April 27, 2012, the CRTC approved Bell Canada's applications to have certain local services forborne from regulation. As a result, the CRTC will no longer regulate all of the terms and conditions of these newly forborne services in your area. Rest assured that Bell will continue to offer local telephone services to you with robust features and functionalities. The list of Bell local telephone services that are now unregulated is available at

What this means to you

Month-to-month customers

For customers who currently receive local services from Bell on a month-to-month contract, the Unregulated Terms of Service (UTOS) will apply to these services from the date the CRTC issues an order approving the forbearance application. Your purchase and use of these Bell services mean that you accept the UTOS terms and conditions. The UTOS may be amended by Bell in the future upon notice to you. If local services in your area are not forborne by the CRTC, you will not receive a notice and your services will continue to be regulated under the applicable tariff terms.

Term customers

If you currently receive local services from Bell under a committed term contract of one or more years, the terms of your existing contract with Bell as they existed before any forbearance order - including limitation of liability, termination charges, and other important terms - will continue to apply to you and to us for these services.

Newly forborne exchanges – February 8, 2012
Binbrook Cayuga
Dunnville Fingal
Hagersville La Salle
Lindsay Mount Hope
Napanee Picton
Princeton Shakespeare
Shedden Bromptonville
Coaticook Hudson
Joliette Lachute
Montebello Notre-Dame-des-Laurentides
St-Denis Ste-Brigitte de Laval
St-Jean-Ile-d'Orleans Stoneham
St-Polycarpe St-Tite-des-Caps
Blind River Cardinal
Elliot Lake lora
Emeryville Espanola
Exeter Meaford
Midland Morrisburg
Norwood Penetanguishene
Port Mcnicoll Seaforth
Simcoe Sturgeon Falls
Wallaceburg Wingham
Baie St-Paul Danville
East Broughton Hebertville-Station
La Baie Lac-Megantic
Ste-Martine Mirabel-Ste-Scholastique
Newly forborne exchanges – April 27, 2012
Mount Pleasant
Oak Ridges
Val David
Windsor (PQ)

For more information, visit our legal section.