The Canadian Radio-television and Telecommunications Commission (CRTC) regulates local services that Bell Canada and Bell Aliant Regional Communications, LP (Bell) provide to their customers, including the legal terms under which they are provided. CRTC approval is required whenever we wish to make changes to these regulated services or the terms on which we provide them.
This is about to change. In two separate decisions dated February 8, 2012, and April 27, 2012, the CRTC approved Bell Canada's applications to have certain local services forborne from regulation. As a result, the CRTC will no longer regulate all of the terms and conditions of these newly forborne services in your area. Rest assured that Bell will continue to offer local telephone services to you with robust features and functionalities. The list of Bell local telephone services that are now unregulated is available at bell.ca/terms.
What this means to you
For customers who currently receive local services from Bell on a month-to-month contract, the Unregulated Terms of Service (UTOS) will apply to these services from the date the CRTC issues an order approving the forbearance application. Your purchase and use of these Bell services mean that you accept the UTOS terms and conditions. The UTOS may be amended by Bell in the future upon notice to you. If local services in your area are not forborne by the CRTC, you will not receive a notice and your services will continue to be regulated under the applicable tariff terms.
If you currently receive local services from Bell under a committed term contract of one or more years, the terms of your existing contract with Bell as they existed before any forbearance order - including limitation of liability, termination charges, and other important terms - will continue to apply to you and to us for these services.
|Newly forborne exchanges – February 8, 2012|
|St-Denis||Ste-Brigitte de Laval|
|Newly forborne exchanges – April 27, 2012|
For more information, visit our legal section.