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Creating accessible services that work for you is difficult to do in isolation. Our commitment is to improve the accessibility of our products and services. Your input and feedback is an essential part of this continuous improvement process, and enables us to develop new products and services to better serve your needs.

 

• What are the ways that Bell stays informed about the barriers to telecommunications?

  We interact with community advocates, monitor other accessibility services in the telecommunications industry, and just as importantly, monitor feedback from customers like you.

• How do I know I am being heard?

  You asked for improvements to the way Bell communicates with you about the services and products we offer, and we've delivered by enhancing the Accessibility Services centre, which now consists of:

  • A greater emphasis on understanding the barriers to telecommunications in Canada
  • A more holistic approach to accessibility
  • A dedicated team of agents with a combined expertise of the entire line of Bell products and services

• How do I share my comments on accessibility issues?

  If you or any member of your support network has comments or suggestions that would help us improve the accessibility to our products and services, you may contact us by email, mail, phone, or TTY.

• What other services do you currently offer?

   

  • Payphones

    All of our payphones are equipped with various accessibility features, and are conveniently located to ensure universal access.

    • All payphones are hearing-aid compatible
    • All payphones provide capability for connection with and signal compatibility for customer provided portable TTYs and VCO devices
    • We are upgrading the availability of TTYs at payphones
    • All payphones allow connection to BRS (long distance calls using BRS are offered at reduced rates)
    • Each Millennium payphone has a volume control button
    • Some payphones (for example, Millennium desktop phones) have built-in data jacks which can be connected to a portable computer

  • Equipment

    Our dedicated team of agents is able to provide you with information on the various accessibility features of the entire line of Bell products. Our agents can also provide contact information for various unaffiliated vendors who specialize in adaptive technology.