Accessibility services - Operator Assistance and free Directory Assistance

Operator Assistance

If you're eligible, operators will place local calls and navigate Interactive Voice Response (IVR) systems free of charge. The surcharge for operator assisted long distance calls is waived.

Free Directory Assistance

If you're unable to use the directory and you're eligible, you'll be exempt from paying local and long distance Directory Assistance and Automatic Directory Assistance Call Completion charges.

Eligibility:
You may be eligible for these no-charge services, if you meet ONE of the following criteria:

  1. Persons unable to use the alphabetical telephone directory list due to any of the following permanent disabilities which are certified by a physician, clergyman or a qualified organization's representative and are so registered with the Company:
    1. The person has a physical or mental disability.
    2. The person is functionally illiterate.
  2. Persons 65 years of age and whose age is certified by means of suitable proof of age and is so registered with the Company;
  3. Persons who inform the Company of a temporary disability preventing the use of the directory.

To learn more, or to register, please contact the Accessibility services centre.