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Unified communications
- Unified Communications Professional Services
- Network Professional Services
- Wireless Professional Services
- Voice over IP
- SIP trunking
- Unified voice, data and video
- Collaboration portals
- Telework solutions
- Audio conferencing
- Video conferencing and telepresence
- Web conferencing
- Webcasting
- Wireless Managed Services
- Managed Infrastructure Services for Network
- Voice Managed Services
- IPv6 Professional services from Bell
- Office 365 from Bell
- Bell Total Connect Voice
- Cloud Email and Collaboration service
Web
- Web strategy and planning
- Customer acquisition
- Digital user experience
- Web analytics and optimization
- Multi-channel service delivery
- Information and content management
- Applications and systems integration
- Portals and Web application development
- Human capital management and e-learning
- Content Delivery Network
- Video Platform service
- IPv6 Professional services from Bell
Contact centres
- Cloud contact centre solutions
- Support and managed services
- IVR and voice self-serve solutions
- Computer telephony integration
- Consulting services
- Virtual queuing solutions
- Workforce management
- Mobility for your supervisors
- Agent desktop and CRM integration
- Contact centre training services
- Quality monitoring and recording
- Multi-channel contacts
- IP contact centre
- Reporting
- Intelligent routing
- Do Not Call
- Outbound dialling solutions
Industries
- Finance
- Healthcare
- Electronic Medical Record solution (for customers in Québec)
- Electronic Medical Record solution (for customers in Ontario)
- Chronic Disease Management solution
- Telehealth solutions
- Interactive Patient Portal solution
- Unified Communications solutions for Healthcare
- Wireless solutions for Healthcare
- Contact centre solutions for Healthcare
- Video solutions for Healthcare
- Data centre solutions for Healthcare
- Web solutions for Healthcare
- Security solutions for Healthcare
- Business Transformation for Healthcare
- Government
- Public Safety
- Retail solutions
Business challenges
- Optimize infrastructure and control cost
- Increase productivity and effectiveness
- Improve customer service and experience
- Reduce risk, increase compliance and protect my business
- Ensure pandemic preparedness
- Evolve voice services to unified communications
- Better manage my voice communications equipment
- Optimize my network for efficiency and reliability
- Better manage my network infrastructure
- Improve visibility to assets
- Reduce WLAN management complexity and infrastructure expenses
- Deliver HD video content in an efficient and cost-effective manner
- Easily handle sudden peaks in website traffic in order to create the best user experience
- Ensure wide adoption of video conferencing and telepresence
- Speed up delivery of large files and interactive content without impacting my network or investing in new hardware
- Provide a better user experience with HD video and telepresence
- Enhance website performance to deliver the best possible online experience for my users
- Improve project completion times and decision-making with better collaboration
- Optimize costs for travel, communications and real estate
- Attract and retain customers by leveraging the customer experience
- Improve sales through effective e-commerce
- Leverage multiple communication channels to improve customer service and increase sales
- Streamline communications between diverse systems
- Reduce corporate risk when delivering online services
- Enable the skilled workforce we need
- Ensure business continuity with redundant hosting
- Eliminate waste and tap unused resources to reduce costs
- Improve the customer experience using business transformation tools
- Build a culture of excellence and continuous improvement
- Address key technology challenges associated with the implementation of video conferencing and telepresence
- Generate new revenue from contact centre operations
- Improve customer experience in my contact centre
- Increase agent productivity
- Optimize and reduce contact centre costs
- Reduce agent churn and improve agent satisfaction
- Control levels of access to corporate information
- Develop a comprehensive security strategy
- Ensure business continuity in the event of a security breach or disaster
- Implement effective security safeguards
- Ensure business compliance
- Ensure PCI DSS compliance with help from certified experts
- Prepare my organization for IPv6 migration
- Communicate with multiple people at once with video
- Make video collaboration easy for end users
White papers
- Walk a mile in a customer's shoes - Creating a customer experience that works, December 2010
- Getting to compliance: The silver lining Learn how better compliance can reduce your risk, September 2010
- Evolving your network into a strategic asset - A roadmap, March 2010
- Evolving your network into a strategic asset - A roadmap, February 2010
- Turning theory into practice: Lessons from the front lines of Unified Communications, August 2010
- Remote work: A practical guide to the new business reality, August 2010
- How Bell delivered the Vancouver 2010 Olympic Winter Games, July 2010
- Demystify cloud computing and harness its power: A practical roadmap, July 2010
- The content delivery network (CDN): Delivering the ultimate Web experience, June 2010
- Evolving voice services to enable Unified Communications: How to put the right pieces in place, May 2010
- Extending your network and growing productivity with wireless: A roadmap, April 2010
- SIP trunks: Empowering your network, January 2010
- Upstream security – stopping threats before they reach your network, November 2009
- Managing and supporting pandemic response, October 2009
- Contact Centre Professional Services from Bell: Learn about other services in this brochure, October 2009
- MPLS: Paving the path to Unified Communications, August 2009
- Virtualization: Navigating the road to IT optimization, August 2009
- Finding the root cause of customer dissatisfaction with speech analytics, July 2009
- Enterprise WLAN security has arrived, June 2009
Assessment tools
- Preparing your network for collaboration - 4 essential steps for a smooth transition, January 2011
- 7 best practices for staying secure in the cloud, November 2010
- Discover cloud providers' true security abilities, November 2010
- The Bell network evolution toolkit: learn how to get more out of your network, November 2010
- Getting the most out of remote work Is your organization prepared to reap its rewards?, October 2010
- Are you ready for the cloud? Assess your business requirements and suitability, September 2010
- Navigating the cloud: 15 tips for a successful implementation, September 2010
- 6 steps to maximum value, maximum success: A technology roadmap for the customer experience, June 2010
- Maximizing your technology for a better customer experience, June 2010
- Prepare for successful video deployment, May 2010
- 10 tips for getting top returns on video, Assessment tool, May 2010
- Could you improve the way you gather and use customer feedback across your organization?, April 2010
- Does upstream security make sense for your organization?, March 2010
- Maximizing productivity with network-based tools, February 2010
- Increasing returns – what is your network doing for you?, January 2010
- Get ready for PCI: Compliance checklist for updated regulations, November 2009
- Get a better picture of your current customer experience situation, September 2009
- IP VPN needs assessment for enterprises, August 2009
- IP migration needs assessment for enterprises, August 2009
- 6 tips for making the case for unified communications, April 2009
- How to assess your unified communications needs, April 2009
- 4 tips for building a security plan, March 2009
- Managing your data loss prevention tools, March 2009
Case studies
- Collaborating with video, Part II: deploying the technology, January 2011
- Collaborating with video, Part I: managing the culture change , January 2011
- Bell managed Wi-Fi for the world-class Vancouver Convention Centre, March 2010
- Bell virtualization solution reaps an assortment of savings for Groupe Promutuel, February 2010
- Bell puts the Mint on online map, November 2009
- Bell and Concordia partner to provide wireless access with mesh technology, January 2009
- Bell RFID solution helps CN increase efficiency, improve productivity and cut costs, June 2008
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