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The retail landscape is changing. Smaller retailers are struggling to maintain market share and larger ones are finding it difficult to stand out from their competitors.
At the same time, tech-savvy consumers now expect personalized services anywhere, any time and on any device. And as shoppers become more price-conscious, retailers face pressure to evaluate costs and find efficiencies.
You need a partner who understands how technology can help your business run more efficiently – from your back-end infrastructure to your in-store operations. With Bell, you get a comprehensive suite of end-to-end services and solutions that let you focus on what really counts: service, sales and growth.
Bell helps you:
- Improve the experience for your customers by seamlessly linking contact centre, web, mobile and other applications
- Increase the efficiency of your in-store operations by making it easier for staff to get the information they need
- Manage risk and protect your brand by ensuring your technology infrastructure is reliable and secure
- Optimize your supply chain and back-office operations by streamlining your business processes
With practically unlimited access to information and a highly competitive marketplace catering to their needs, consumers have more power today than ever.
Bell can help you deliver an enhanced experience that gives you a competitive advantage by giving consumers more choice in how they reach out to you – and by simplifying the ways you interact with them.
Marketing and customer support solutions from Bell include:
- Dynamic queuing
- Speech analytics
- CRM analytics
- Web and application development
- Enterprise content management
- Contact centres
By simplifying the way your team accesses and shares information, you can create a more productive, user-friendly retail environment that ultimately improves the customer experience.
Bell provides voice and networking capabilities across multiple devices that help staff respond faster and more effectively to customer needs.
Communication solutions from Bell include:
Ordering, billing, inventory and CRM systems are every bit as essential to your business as your physical storefront. Those systems rely on extensive amounts of data, including customer records and billing information. To protect your bottom line, it's critical to protect these processes and data and the technology infrastructure behind them.
Opening up your network to partners, suppliers and staff is a key way to achieve greater business efficiency – but doing so also makes you more vulnerable to risk. Bell can help minimize your exposure to risk with security solutions that proactively monitor your systems. We help you ensure compliance with payment card industry (PCI) standards and safeguard the storage and transmission of your customer and financial data.
Infrastructure solutions from Bell include:
- Server rooms
As competition intensifies, you need to maintain tight control over your retail operations – without sacrificing speed or efficiency.
By simplifying inventory management across locations, you can drive efficiencies in your supply chain that allow you to order only what you need, when you need it.
Supply chain management solutions from Bell include:
- Enterprise resource planning (ERP)
- Warehouse management systems
- Transportation management systems
- Radio-frequency identification (RFID)
- Supply chain optimization (SCO) software
Why choose Bell for retail solutions?
Canada's top retailers count on Bell every day and our solutions can be found in stores nationwide.
With our highly advanced communications network, Bell is committed to providing retailers with the highest levels of security, performance and availability. We can also help you:
- Ensure consistent and reliable POS transactions, even during periods of high volume
- Add wireless connections to extend the reach of your network
- Promote your brand through web marketing and social media
Contact us today to learn more.
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