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June 2012
- 12 tips for improving the customer experience – Gain insights from customer experience experts
- The top customer experience challenges – Find out what they are, and how to address them
- Common customer irritants you need to remove from your website – Discover ways to optimize your online presence to ensure your visitors feel welcome
- Building a customer experience in the cloud – Learn how new hosted contact centre platforms can offer greater flexibility and scalability
May 2012
- The true costs of managing data – 5 things every IT executive needs to know
- How green data centres save more than the Earth – Three advances that lower costs and shrink your environmental footprint
- Preparing for the data deluge – How Canadian CIOs are formulating their data centre strategies to cope with growing business demand
- A sneak peek at the Ottawa Region's new data centre – Find out why it will be among the greenest data centre facilities in North America
March 2012
- Unified communications moves to the cloud: How five business trends are driving adoption of hosted voice, video and email services – By Ari Blau, Unified Communications specialist, Bell
- Designing a hybrid unified communications environment: 3 scenarios for integrating cloud services with on-premises infrastructure
- Turning theory into practice: Lessons from the front lines of unified communications – Explore real-world applications to gain a better understanding of how to make it work for you
- Unified communications enabling the enterprise – Learn how to develop a comprehensive strategy in this IT World Canada white paper
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