News and offers, October 2008

• Retail sector: IP VPN Point of Sales solution from Bell
• Flooded with National Do Not Call list requests?

Retail sector: IP VPN Point of Sales solution from Bell

Increase your ability to meet demanding market needs
For today’s retailer, the ability to adapt and respond quickly and efficiently to the needs of customers, business partners and suppliers is imperative.  Successful retailers must address a number of challenges such as new payment processing and privacy requirements, inventory and supply chain activities and the maintenance of seamless communications between multiple locations.

The key for addressing these issues is having a flexible and reliable infrastructure that can evolve to meet both present and future business needs.

Solution
IP VPN service from Bell offers a complete solution for retailers by providing affordable high speed connections over a robust, private and secured wide area network. As an IP-based solution, IP VPN gives you the flexible, scalable and secure infrastructure needed to sustain and build your competitive advantage. With this solution, you can easily add new IP-based applications; integrate services such as digital signage or self-service kiosks to deliver an improved customer experience; adapt quickly to emerging EMV (Europay™, MasterCard™ and Visa™) standards; and simplify communications between locations and business partners – without having to invest in costly changes.

Service features

• Single connectivity for payment transactions, a corporate wide area network and Internet access
• Connections to payment processors of choice for debit and credit card transactions
• Prioritization for payment data transactions over other less critical data traffic such as email
• The latest encryption technologies to improve security and protection against attacks
• 24/7 network management, including a national four-hour mean time to repair (MTTR) service level objective and optional site availability guarantee with built in redundancy to protect against downtime
• Optional Internet access at the store level
• Possibility to poll data to produce a variety of reports

Business benefits
IP VPN offers many benefits for your business,
including:

• Reduced operating costs and complexity by consolidating multiple Point of Sales (POS) terminals
• Internet accesses and other store applications over one secure redundant connection
• Improved marketing activities such as customer loyalty programs and in store promotions with centralized customer and product databases
• Better customer service by accessing real time product availability from multiple locations
• Improved customer experience with faster transaction processing and approval times
• Enhanced communications with employees, suppliers and partners through real time inventory management and online training programs

Special packages have been recently developed for enterprise clients needing point of sales application through an IP VPN network. For more information, contact your Bell representative.

Flooded with National Do Not Call list requests?

Let us help you comply with the new regulations.

Within the first 60 hours of the National Do Not Call List going live on September 30, nearly two million telephone numbers had already been registered, according to the CRTC.

Whether you operate a large outbound contact centre or rely on business development professionals to contact customers on an individual basis, the introduction of these new regulations presents significant new business challenges and opportunities for your organization.

Do Not Call solutions from Bell ensure that your direct sales activities are continually monitored in real time so that each consumer contact – wherever it might occur – remains consistent with your company’s policies and the new legislation. These solutions seamlessly integrate with your existing business processes with a simple-to-use interface and detailed reports that allow you to conveniently track all call activity. They also provide easy audit trail reporting to demonstrate compliance with the new regulatory framework.

Visit www.bell.ca/donotcall for more information.