News and offers, May 2009

• Special promotional pricing – managed interactive voice response from Bell
• Do Not Call solutions from Bell pass an independent review
• Bell obtains ISO 14001 certification for environmental management

Special promotional pricing – managed interactive voice response from Bell

Until October 31, enterprises can save up to 40 percent on Voice Select, a managed interactive voice response (IVR) solution from Bell.

IVR is an automated telephony system that interacts with callers, gathers information, and routes calls. It recognizes both voice and touch-tone telephone input and provides the appropriate responses.

Voice Select can be used to build various speech solutions that help your contact centre:

• Increase sales and improve customer service by providing 24-hour self-service options
• Reduce costs by automating routine processes and using agents for higher-value roles
• Increase capacity and operational hours without increasing the number of agents
• Provide low-cost, multilingual support to your customers

As a hosted solution, Voice Select provides flexibility and redundancy with minimal capital investment.

To learn more about Voice Select and this special offer, contact your Bell representative today. You can also request contact from a Bell representative.

Do Not Call solutions from Bell pass an independent review

Nymity, a privacy research firm, recently assessed the legal and privacy benefits of Do Not Call solutions from Bell.

According to the review, our solutions help organizations implement, maintain and demonstrate compliance to the National Do Not Call List and other privacy laws.

Bell offers a number of hosted solutions for Do Not Call compliance, plus an assessment service to determine if your organization is at risk for non-compliance. Beyond compliance, our solutions can also help you gain a competitive advantage by maximizing your sales funnel.

Read the complete review online
(Please note: the review is available in English only.)

Learn more about Do Not Call solutions from Bell

Bell obtains ISO 14001 certification for environmental management

Bell is the first telecommunications company in Canada to obtain certification to ISO 14001, the international standard that specifies a process for controlling and improving an organization's environmental performance.

Awarded by BSI Management System, one of the world's largest certification bodies, for Bell's environmental management system, this ISO 14001 certification covers all of Bell's business lines, including enterprise and other business services.

Read the press release