News and offers, January 2010

• Simplify and evolve your voice network
• Bell and the Avaya purchase of Nortel Enterprise Solutions – a continuing partnership

Simplify and evolve your voice network

Many organizations today are seeking the most cost-effective and flexible way to transition to IP-based services. One highly-effective strategy is SIP (session initiation protocol) Trunking. SIP Trunking acts as a gateway to future network-based, productivity-enhancing applications by integrating voice capabilities with unified communications (UC) tools. With SIP Trunking, you can enjoy the productivity, efficiency and customer service benefits of UC, while reducing disruption and infrastructure investment costs.

How it works
SIP Trunking service from Bell provides organizations with a gateway to the public switched telephone network (PSTN) through an IP network. This allows voice calls – whether local or long distance – to run over a single data backbone. Not only does SIP Trunking provide more flexibility and simplicity in managing your network, it also provides the foundation for the deployment of on-premise or network-based UC applications, while offering a strong return on your IP technology investments.

Features
SIP Trunking service from Bell is delivered over a mature and proven VoIP infrastructure and top-rated North American MPLS/optical foundation on which Bell flagship IP VPN and Ethernet services are based. Bell has also partnered with industry leaders in the SIP application server and session border controller markets to provide a strong roadmap to future UC services and business benefits.

For more information, contact your Bell rep, or request a rep contact here.

Bell and the Avaya purchase of Nortel Enterprise Solutions – a continuing partnership

As Avaya has completed its acquisition of Nortel Enterprise Solutions (NES) and Nortel Government Solutions (NGS), Bell has announced that it has formalized and solidified its partnership with Avaya. Through this transition and going forward, customers will continue to receive the highest quality service and support from Bell.  The company is also committed to working with customers on their technology and communications investments.

Bell and Avaya have a long-standing partnership
Bell is the largest participant in the Avaya Business Partner program, earning status as an Avaya Certified Platinum member. Bell has delivered Avaya Messaging solutions for the past 20 years, and was the first major service provider in Canada with end-to-end capabilities for the full Avaya IP Telephony portfolio.
   
Bell continues to expand its extensive technical skills and a strong working relationship with the products from Avaya and NES. Bell’s support capabilities already include:

• More than 900 certified Bell resources who are specifically trained to support NES products and solutions
• More than 100 Bell employees dedicated to Avaya support, including: certified associates, certified engineering specialists and certified Avaya experts
• More than 100 Avaya-qualified field technical resources
• Maintaining a library of all available patches for NES supported software
• Access to more than $4 million in sparing inventory of hardware parts to provide our Bell-branded maintenance service for NES products to our customers
• 183 physical sparing locations across Canada
• Supply arrangements with other suppliers to enhance Bell’s sparing capabilities for our customers
• Bell and Avaya are together investing in Next Generation SIP based service offerings

Bell is a leading provider of information and communications technology solutions and has extensive legacy experience and technical skills to support its customer base. The company is committed to its leadership in Avaya certification as well as continuous development of Avaya support and technical expertise. With Bell, Canadian companies have access to consistent delivery of superior customer service and solutions and a single point of contact for their Avaya solution needs.

Addendum:

On January 19, Avaya revealed its new Integrated Portfolio Roadmap in a virtual event that is now available for on-demand viewing. Bell will be organizing appropriate forums to review the new roadmap with customers and assist them with planning, to ensure that current and future communications needs are met.

For more information, please contact your Bell representative.