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White papers, tools, and case studies
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45 items
Assessment tool: Get a better picture of your current customer experience situation
September 2009
How does your organization control and facilitate the customer experience? Leading enterprises are using technology-based tools and techniques to enhance the overall user experience at every touch point. This assessment tool will give you an overview of your current customer experience situation, and highlight areas that may need attention.
White paper - MPLS: Paving the path to Unified Communications
August 2009
See how MPLS lowers capital, service and telephony costs - while paving the way for new applications. Learn about best practices for a successful implementation in examples from our customers.
White paper: Managing municipal assets for regulatory compliance with PSAB 3150
July 2009
Asset management has been an ongoing challenge for many municipalities, partly due to departmental silos and disparate legacy systems. This white paper addresses some of the guidelines set out by the Public Sector Accounting Board (PSAB) regarding Tangible Capital Assets, and proposes a big picture approach to asset management. Your municipality can leverage today's superior technology for a strategic view of all assets, across asset classes – production, linear, facilities, fleet and IT. With the appropriate technology in place, you can optimize asset life, deliver services more efficiently, and stretch shrinking budgets.
White paper - Touchdown: The secure wireless LAN has arrived
June 2009
Want to reap the benefits of wireless LAN but have concerns about security? The reality is that most security concerns around WLAN are unfounded. In this white paper, learn how the state of WLAN security is allowing enterprises to harness new applications specific to wireless networking.
Harnessing untapped business resources
May 2009
Are there simpler and more efficient ways of working that will produce an equal or better results? The questions in this tool will help you answer this question, and discover where inefficiencies lie in your organization.
Achieving data centre economies
May 2009
Data centres are an area where you can find savings quickly. Many organizations continue to preserve multiple copies of the same data and underutilize their storage servers. Are you making best use of your resources? Answer the questions in this tool to uncover opportunities for cost savings in your data centres.
Case study: The Games just got better
April 2009
As a Premier National Partner and Exclusive Telecommunications Partner to the Vancouver 2010 Winter Games, Bell is providing the critical communications services and next-generation technology solutions required to stage Canada's Games. Learn about the network, security and Web solutions provided by Bell.
How to assess your unified communications needs
April 2009
Leading enterprises are discovering that UC can substantially reduce the bottom line, improve customer service, increase employee satisfaction, and enable better collaboration. Answering the questions in this tool will help you discover the extent to which UC can help your organization.
6 tips for making the case for UC
April 2009
Roughly three quarters of Enterprise CIOs either have already implemented or plan to roll out UC in the next 12 months. Implementing UC saves money, improves efficiency and bolsters quality of work. But making the business case can be challenging. Find out what you need to get buy-in with the six points outlined in this checklist.
Data loss prevention: Are you successfully managing your data loss prevention tools?
March 2009
This tool will help you determine how effective your data management practices are, and highlight any gaps so that you can build a stronger data loss protection program.
4 tips for building a security plan
March 2009
Careful planning will prevent gaps that can put you at risk. Here are 4 tips for building a security plan that will not only guard against data breaches and ensure business continuity, but also increase your organization’s ability to adapt in the face of change.
Assessment tool: Optimizing your IT infrastructure
February 2009
IT departments everywhere are experiencing the pressure of increased organizational complexity and change. The key in this environment will be to adopt a business partnership approach and customer experience focus. Optimizing your existing infrastructure, increasing productivity and controlling costs are a critical part of making this shift. The questions in this tool will help you think about your organization’s bottom line in terms of productivity and reduced cost – in every area.
Business transformation checklist – 4 steps to better processes, agility and resilience
February 2009
Aligning your people, processes and technology with your business strategy and vision is a massive undertaking. But careful planning, solid architecture and proven processes can dampen the impact of twists and turns along the way. The following tips are designed to help you ensure sufficient rigidity of process, while maintaining flexibility, to weather changes with aplomb.
WLAN checklist – 7 tips for creating a wireless-ready environment
January 2009
Get the benefits of pervasive wireless adoption for your organization. These seven tips will help you create the right environment for widespread wireless infrastructure.
Case study: Bell and Concordia University partner to provide wireless access with mesh technology
January 2009
Concordia University wanted to provide students, faculty and staff with secure wireless connectivity throughout its campus. See how Bell implemented a reliable, modular and robust wireless network solution to meet the university's service and application needs.
Case study: Santa Cabrini Hospital adopts Bell-designed virtual LAN with wireless access
December 2008
In an effort to deliver better healthcare, Santa Cabrini Hospital turned to Bell for a unified messaging solution on a virtual local area network. Learn about the technology and see how it improved employee productivity.
Assessment tool: How lean is your organization?
November 2008
Efficient processes can transform an organization’s goals into reality. Use these questions to discover how your enterprise can create efficiencies and boost profits.
Download the Lean assessment tool (PDF)
(Email address required.)
Aeroplan optimized: A case study in business transformation
November 2008
How Bell helped Aeroplan evaluate its numerous processes and process categories. The results? Increased productivity, reduced implementation time, and fewer errors.
Assessment tool: Are you getting the most out of your security and storage solutions?
November 2008
When do managed IT services make sense? How do you decide on the best options for your needs? Use these questions to find out how your enterprise can generate greater efficiencies in security and storage.
Download the security and storage assessment tool (PDF)
(Email address required.)
Assessment tool: Does your compliance and security program fully protect your enterprise?
October 2008
The constantly changing requirements of the security and compliance landscape can make enterprises vulnerable from a risk management perspective. Answering the questions in this tool will help you assess your current situation.
Download the security and compliance assessment tool (PDF)
(Email address required.)
Assessment tool: How to get more out of your network
September 2008
How healthy is your network? Is it helping you to meet your business objectives? Is it ready to grow and support new applications? Discover whether your network is ready to meet future needs by answering these questions.
Download the network readiness assessment tool (PDF)
(Email address required.)
White paper: Evolving voice services to unified communications – when is the time right?
September 2008
Interested in finding the most efficient path for transitioning voice services to Unified Communications? Download this white paper authored by Bell Enterprise Associate Director Sandy Gillis and find out how!
Download the voice evolution white paper (PDF)
(Email address required.)
Assessment tool: Understand how to evolve your voice communications system to meet your needs
September 2008
Want a cost-effective yet feature-rich voice communications system? Want to seamlessly integrate voice with other media? Use this self-assessment to determine the current state of your enterprise's voice communications systems, and find out how to evolve them to meet your needs.
Download the voice communications assessment tool (PDF)
(Email address required.)
Business intelligence needs assessment tool: Know your customer
through better analytics
June 2008, 25 KB
How much do you know about your customers today? What do you do with that information? What ROI can you expect from customer analytics? This tool will help you determine how much you might benefit from a customer analytics quality program.
Download the customer analytics needs assessment tool (PDF)
(Email address required.)
Case study: Bell RFID solution helps CN Rail increase efficiency, improve productivity and cut costs
June 2008, 3 MB
CN Intermodal needed to increase efficiency, improve productivity, and cut-costs in tracking their assets. See how they did it.
White paper: Improving customer interactions – finding the root cause of customer dissatisfaction with speech analytics
June 2008, 50 KB
Want to know more about how speech analytics can help you find the root cause of customer dissatisfaction? This white paper takes a detailed look at speech analytics applications, and how it can improve your customer relations.
Case study: Bell Carrier Services: Virtual office improves productivity and
work-life balance
June 2008, 4 MB
The right telework solutions allowed Carrier Services from Bell to improve productivity and work-life balance for their employees while greening the environment.
Download the Bell Carrier Services virtual office case study
Case study: McGill University deploys Canada's largest wireless corporate network with Bell
June 2008, 3 MB
McGill University wanted to provide ubiquitous wireless access to students, professors and university employees across its campus. See how they succeeded.
Assessment tool: Five diagnostic tools to determine your managed services needs
May 2008
Downloadable assessment tools for: hosting, network, security, storage and wireless LANs. Answering the questions in these tools will help with your managed services diagnosis, including what things you need to consider, what functions you can out-task, and how quickly can you expect to see ROI.
Assessment tool: 10 questions to ask your managed services provider
May 2008, 24 KB
10 questions you can ask a potential managed service provider to make sure they've got the personnel, technical expertise, resources and experience you need. This valuable resource will help you ensure you have the managed services provider that is right for you!
Assessment tool: Quick assessment – could your organization benefit from managed services?
May 2008, 20 KB
Interested in a quick assessment of whether your organization could benefit from managed services? Complete this short questionnaire.
White paper: Virtualization: Navigating the road to IT optimization
April 2008, 80 KB
The rapid evolution of the industry is presenting IT leaders with a potentially confusing range of virtualization approaches, solutions and new challenges. Bell virtualization experts Peter Cresswell and Tim Fischer survey the opportunities and choices available today.
Download the virtualization white paper (PDF)
(Email address required.)
Assessment tool: Understanding your enterprise's virtualization requirements
April 2008, 63 KB
Considering virtualization? The benefits are significant! This assessment tool will help you determine whether virtualization is a good fit for your enterprise, what you need to consider in making the move to virtualization, what platform is right for you, and how quickly you can expect to see ROI.
Assessment tool: Emergency communications preparedness checklist
March 2008, 95 KB
In order to respond effectively to crises and major events, companies and organizations need to have emergency management plans and programs in place. Downloading this tool will help you understand the questions you need to ask yourself as you prepare your emergency communications plan or refine your existing plan.
Download the emergency communications preparedness checklist (PDF)
(Email address required.)
Checklist: Emergency communications preparedness checklist for municipalities
March 2008, 95 KB
Are you a municipal official? This emergency communications checklist is designed specifically for municipalities! Completing this tool will help you understand the questions you need to ask yourself as you prepare your emergency communications plan or refine your existing plan.
Download the emergency communications preparedness checklist for municipalities (PDF)
White paper: Reduce and reuse services to reap ROI – a step-by-step guide to implementing shared services
February 2008, 86 KB
What does the common buzz phrase 'shared services' really mean in for today's network-enabled organizations, and is the shared service model right for you? This whitepaper provides an overview of the benefits you can reap and potential issues you may need to address on your migration path.
Download the shared services white paper (PDF)
(Email address required.)
Diagnostic tool: Shared services application mapping
February 2008, 114 KB
Shared services can provide increased service capacity at a lower cost. Discovering what components and applications can be shared is key to the development of a model that's right for your organization. This tool will help you understand where you could benefit most.
Download the shared services application mapping tool (PDF)
(Email address required.)
Assessment tool: IP migration needs assessment
January 2008, 76 KB
Considering migrating to IP? This tool will help you understand what you need to think about. From the business benefits, to the specific types of applications you'll be looking to deliver over the network, to how your existing infrastructure will help support your migration.
Download the IP migrations needs assessment (PDF)
(Email address required.)
Assessment tool: IP VPN needs for enterprise
January 2008, 71 KB
Considering a move to an IP VPN service? There are many benefits to a managed IP approach. The questions in this assessment tool will help you assess whether or not a move to an IP VPN service is the right option for your organization.
Download the IP VPN needs assessment (PDF)
(Email address required.)
White paper: Enabling an efficient enterprise with collaboration
December 2007, 128 KB
What is Bell's vision of the collaborative enterprise – and how do our own internal practices help us assist customers with their collaboration initiatives? Find out in this insightful white paper.
Download the collaboration white paper (PDF)
(Email address required.)
Assessment tool: Collaboration needs assessment
December 2007, 64 KB
Getting started on your collaboration roadmap? Download these 15 questions to help you get started. This tool provides an overview of some of the things you should consider when developing or updating your collaboration strategy.
Download the Collaboration needs assessment (PDF)
(Email address required.)
Checklist: Do Not Call exemption checklist – does your organization qualify?
November 2007, 109 KB
Will you need to be compliant? This checklist will help you understand what parts of your business may be affected.
Assessment tool: Do Not Call – Needs assessment
November 2007, 86 KB
These 24 questions will help you understand what's involved in preparing for Do Not Call. Also includes a timeline for preparedness.
Download the Do Not Call needs assessment (PDF)
(Email address required.)
Readiness checklist for Do Not Call – sales and marketing
November 2007, 70 KB
Nine questions for sales and marketing readiness.
Download the Do Not Call sales and marketing checklist (PDF)
(Email address required.)
Readiness checklist for Do Not Call – Legal and compliance
November 2007, 44 KB
11 questions to help you understand your obligations.
Download the Do Not Call legal and compliance checklist (PDF)
(Email address required.)