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Bell Business Insights newsletter

June 2012 edition

12 tips for improving the customer experience

In this issue

Gain insights from customer experience experts

Delivering a superior customer experience can be your ultimate competitive advantage. It can increase sales, bolster the bottom line and improve brand awareness.

In order to achieve this, your organization must address challenges that involve technology, people and processes.

In this guide, Bell customer experience experts share their favourite tips for improving the customer experience.

These simple yet effective ideas will show you how to:

  • Assess if your organization's customer service measures up to customer expectations
  • Leverage employees in new ways to deliver a positive customer experience
  • Help your organization provide an online experience your customers will enjoy
  • Make it easier for customers to achieve their objectives

Download this resource to learn some low-investment, high-impact ways to please your customers and boost your business results.


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