Customer relationship management

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With the right customer relationship management (CRM) solution from Bell, your organization will have the capabilities needed for effective account management and targeted marketing.

CRM solutions integrate your sales, marketing and customer service channels to provide a 360-degree view of your customers.

You'll enable your teams with accurate customer information, including customer history, and a variety of tools to manage people and campaigns. Anytime, anywhere access ensures you have the right information when you need it.

Looking for a new CRM solution?

Bell is your single point of contact to a variety of vendors and tools. Regardless of the technology you choose, we provide an end-to-end solution to help you:

Define your requirements and evaluate the options
Select and procure the required technology
Integrate and configure your chosen CRM solution
Improve your business processes to leverage the new technology
Grow your investment with ongoing support

Bell can also extend your CRM solution by integrating it with mobile devices, such as BlackBerry smartphones. As a leading wireless provider, Bell offers a wide range of mobile products and plans.

Post-implementation, Bell offers a variety of maintenance, support, and resourcing options.

Already have a CRM solution?

If you've already implemented CRM software, Bell can provide maintenance and support for Microsoft Dynamics NAV, SAP Business All-in-One and Oracle JD Edwards. Our help desk option provides you with 24/7 bilingual telephone support.

Bell also provides optimization services to help you get the most out of your existing technology. When you're ready to upgrade, we'll help you assess the risks and benefits, and support your migration to new versions.

Standalone CRM solutions

Microsoft Dynamics CRM leverages the power and productivity of the Microsoft platform. This solution uses the familiar Office interface to deliver customized workspaces, powerful reporting and analysis tools, and a full range of mobile solutions.

Oracle's Siebel CRM helps you differentiate your business to achieve maximum top- and bottom-line growth. This solution can be tailored to more than 20 industries, and delivers a combination of transactional, analytical and engagement features to manage all customer-facing operations.

Integrated CRM and ERP solutions

Bell also offers enterprise resource planning solutions (ERP) with built-in CRM applications:

SAP Business All-in-One
Oracle JD Edwards EnterpriseOne
Microsoft Dynamics NAV

With a CRM solution, you can...

Boost revenues by identifying the most profitable customers and opportunities for up-sell and cross-sell
Achieve higher levels of customer satisfaction with faster processes and improved quality of service
Strengthen business decision-making with access to new information
Integrate multi-channel information from Web, contact centres, and others

Why Bell?

Bell has the knowledge and technical expertise to help you select and implement the right tools for your CRM strategy - throughout the life of your system.

Our experience has accumulated into a proven implementation methodology that minimizes risk and delivers tangible results quickly. Bell's Business Transformation team consists of over 200 specialists who are certified in a range of technologies.