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Contact centre reporting tools

Transform your data into information with contact centre reporting tools from Bell.

Reporting tools provide your contact centre managers with the information needed to run the contact centre effectively. In turn, this leads to lower operating costs, improved agent productivity and reduced system and storage requirements.

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Presto solution

Designed by the contact centre specialists at Bell, Presto collects data from Genesys, Cisco and Avaya CTI environments. It allows your managers to quickly and easily generate custom reports from standard vendor statistics.

Features

  • Collects data in real-time – granularity of data can be customized to your needs
  • Stores data in an SQL database which may be queried by any reporting tool
  • Generates custom reports
  • Traces calls from beginning to end
  • Offers high availability and hot standby

Benefits

  • Offers reports that fit your specific contact centre needs
  • Traces a call from beginning to end – Presto can trace the history of any call to investigate a customer interaction in a timely manner
  • Supports multiple database engines
  • Saves money by using a single database table for easier information extraction
  • Saves time by pre-processing and transforming data into information before storing it in the database

Why Bell?

With Bell, you have access to the largest team of contact centre professionals in Canada. We provide consulting, integration, optimization and management expertise to deliver comprehensive, end-to-end solutions.

With in-house capabilities and a range of industry partnerships, Bell can help you find the right solutions for your contact centre needs.

Contact us today to learn more.

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