IP contact centre

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Contact centre training
Develop the practical skills needed to maximize performance

The customer experience: Your strategic advantage
Build loyalty and retain your customers – Learn how in this white paper

Maximizing your technology for a better customer experience
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IP contact centre solutions from Bell deliver intelligent contact routing and multi-channel contact management over an IP network. Bell's IP contact centre solutions leverage your existing IP network to deliver cost savings and enhance network performance.

With voice and data converged over a single IP network, IP contact centre solutions deliver a complete and integrated interaction-management platform.

How it works

IP contact centre solutions from Bell provide flexible deployment models allowing you the freedom to choose what works best for your organization. You choose:

Have Bell professionally host and manage the solution from the network
Host your own equipment with technical support provided by Bell

Features

IP contact centre solutions from Bell:

Scale to customer needs – they are suitable for contact centres of all sizes
Provide seamless integration – they can operate within any telephony environment, PBX or IP-based
Handle any interaction, via phone, Web or fax, in the same fashion and route the interaction to the best available agent, whether on-site or remote
Work seamlessly with IVR, CRM, call recording and workforce management systems

Benefits

Reduce telephony costs
Use the network infrastructure already implemented in your enterprise to leverage your existing investments
Provide flexibility to extend your contact centre capabilities to include branch offices, remote agents and administrators

Why Bell?

With Bell, you have access to the largest team of contact centre professionals in Canada. Our experts define, design and implement the appropriate solutions for your enterprise.

You also get the experience and expertise of a Tier 1 network provider: Bell carries 80 percent of Canada's Internet traffic over our national IP infrastructure.

Bell partners with leading companies including Cisco, Avaya and Genesys.