Business solutions

Contact Bell Business

Contact us.

IP contact centre

Featured resources

Contact centre training
Develop the practical skills needed to maximize performance

The customer experience: Your strategic advantage
Build loyalty and retain your customers – Learn how in this white paper

Maximizing your technology for a better customer experience
Assessment tool

Could you improve the way you gather and use customer feedback across your organization?
Assessment tool

IP contact centre solutions from Bell deliver intelligent contact routing and multi-channel contact management over an IP network. Bell's IP contact centre solutions leverage your existing IP network to deliver cost savings and enhance network performance.

With voice and data converged over a single IP network, IP contact centre solutions deliver a complete and integrated interaction-management platform.

Contact us

How it works

IP contact centre solutions from Bell provide flexible deployment models allowing you the freedom to choose what works best for your organization. You choose:

  • Have Bell professionally host and manage the solution from the network
  • Host your own equipment with technical support provided by Bell

Features

IP contact centre solutions from Bell:

  • Scale to customer needs – they are suitable for contact centres of all sizes
  • Provide seamless integration – they can operate within any telephony environment, PBX or IP-based
  • Handle any interaction, via phone, Web or fax, in the same fashion and route the interaction to the best available agent, whether on-site or remote
  • Work seamlessly with IVR, CRM, call recording and workforce management systems

Benefits

  • Reduce telephony costs
  • Use the network infrastructure already implemented in your enterprise to leverage your existing investments
  • Provide flexibility to extend your contact centre capabilities to include branch offices, remote agents and administrators

Why Bell?

With Bell, you have access to the largest team of contact centre professionals in Canada. Our experts define, design and implement the appropriate solutions for your enterprise.

You also get the experience and expertise of a Tier 1 network provider: Bell carries 80 percent of Canada's Internet traffic over our national IP infrastructure.

Bell partners with leading companies including Cisco, Avaya and Genesys.

Contact us today for more information.

Bell Business Insights

Our e-newsletter featuring expert tips, tools and more

Subscribe now.

Read current and past issues

Update your email preferences

Participate and get a $10 gift card!

Bell is in the process of improving our website to make it easier to use. Your valuable input will be used to help us organize our website in a more user-friendly way.

This online survey takes approximately 15 minutes to complete, and you will receive a $10 gift certificate to The Source as a token of our appreciation.

The survey will be available for a limited time only, so please participate as soon as possible to receive your gift card.

The gift card will only be sent to qualified participants who complete the entire survey.

Yes, I'd like to participate

No, Thanks