Voice Managed Services

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Comprehensive management of your VoIP network for performance, reliability and security

Voice over IP has rapidly become the communications medium of choice for today's enterprises. However, the ongoing management of VoIP services requires tools, resources and expertise that may not be available in-house.

With VoIP Managed service from Bell, you leverage industry-leading resources and management capabilities for secure and reliable VoIP communications.

Features

Bell provides a range of management capabilities along with performance information to ensure optimal operations of your VoIP communications devices.

24/7 bilingual service desk for incidents, change requests, problem resolution, and more
Access to an intuitive MIS dashboard that offers a user-friendly interface and a wide range of dynamic reporting capabilities including scorecards and monthly service level reports on asset inventory and configuration, incident management and billing
Surveillance of devices, interfaces and applications for failures, threshold violations, service degradation, and more
Email or phone notification of priority issues that may be affecting service
Configuration management, with regular backups to ensure recovery capabilities
Incident management, with tracking throughout the incident management lifecycle
Problem management for proactive prevention of incidents
Release management to ensure your operating systems and applications stay current
Change management to ensure incidents are minimized
Capacity and performance reports

You always have visibility into your VoIP service performance through the Bell business portal, a Web interface that provides secure access to reports, network information, and more. The portal also allows you to create incident tickets and monitor the status of ticket resolutions.

Major incidents affecting service are backed by service level agreements, and each management function has extensive service level objectives.

Benefits

24/7 support from the experts at Bell
Reduced capital expenditures and infrastructure costs
Improved productivity and reduced administration time
Optimized VoIP device performance and service uptime
Speed responsiveness and problem resolution
Improved customer access to company resources
Reduced and predictable expenses
Access multiple levels of VoIP technical expertise

Why Bell?

With Bell, you leverage the extensive processes, resources and capabilities of an industry leader in VoIP services:

More than 7 years of VoIP management experience
Management of global and largest of Canadian enterprises
World class management and workflow toolsets
Extensive process development
Certified, experienced resources including CCIE voice
Ongoing investment and roadmap in VoIP management
Large installed base (100,000+ managed elements)
Strong vendor partnerships
Extensive portfolio of services
Best in class MPLS network
Avaya Platinum Partner
#1 Cisco-certified resources in Canada
- Gold Partner
- Masters certified in both unified communications and security
- 1st service provider globally to achieve this designation
- Certifications include: CCNA, CCDA, CCDP, CCNP, CCVP, CCIE Routing and Switching, and CCIE Voice