Mobility for your supervisors

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Turn your customer experience into a strategic advantage

Get information on your contact centre performance anytime, anywhere with Mobile Impresario from Bell.

Mobile Impresario is a Web-based solution that allows your supervisors to monitor and manage contact centre activities.

It runs on any Web-enabled wireless device, including BlackBerry smartphones, so your supervisors have access to information whether they are walking the floor, in a meeting, or on the go.

With Mobile Impresario, you can…

Receive alerts based on customized triggers, such as statistics or system errors
View real-time statistics on agent and group activity
View and manage agent status
Change agent skill sets to react to work overload or distribution

Benefits

Increase supervisors’ availability and communication
Increase responsiveness to changes and alerts
Optimize the efficiency of supervisors

How we work with you

With Bell, you get an end-to-end solution. Our specialists cover all areas of your Mobile Impresario implementation:

Strategic planning and evaluations
Device selection and procurement
Software and hardware integration
Pilots and full-scale deployments
Ongoing technical support

Why Bell?

With Bell, you have access to the largest team of contact centre specialists in Canada. As a leading wireless provider, Bell also has the expertise to equip your contact centre with the newest mobile solutions.