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Mobility for your supervisors

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Get information on your contact centre performance anytime, anywhere with Mobile Impresario from Bell.

Mobile Impresario is a Web-based solution that allows your supervisors to monitor and manage contact centre activities.

It runs on any Web-enabled wireless device, including BlackBerry smartphones, so your supervisors have access to information whether they are walking the floor, in a meeting, or on the go.

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With Mobile Impresario, you can…

  • Receive alerts based on customized triggers, such as statistics or system errors
  • View real-time statistics on agent and group activity
  • View and manage agent status
  • Change agent skill sets to react to work overload or distribution

Benefits

  • Increase supervisors’ availability and communication
  • Increase responsiveness to changes and alerts
  • Optimize the efficiency of supervisors

How we work with you

With Bell, you get an end-to-end solution. Our specialists cover all areas of your Mobile Impresario implementation:

  • Strategic planning and evaluations
  • Device selection and procurement
  • Software and hardware integration
  • Pilots and full-scale deployments
  • Ongoing technical support

Why Bell?

With Bell, you have access to the largest team of contact centre specialists in Canada. As a leading wireless provider, Bell also has the expertise to equip your contact centre with the newest mobile solutions.

Contact us today to learn more.

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