Mobility for your supervisors
Get information on your contact centre performance anytime, anywhere with Mobile Impresario from Bell.
Mobile Impresario is a Web-based solution that allows your supervisors to monitor and manage contact centre activities.
It runs on any Web-enabled wireless device, including BlackBerry smartphones, so your supervisors have access to information whether they are walking the floor, in a meeting, or on the go.
With Mobile Impresario, you can…
- Receive alerts based on customized triggers, such as statistics or system errors
- View real-time statistics on agent and group activity
- View and manage agent status
- Change agent skill sets to react to work overload or distribution
- Increase supervisors’ availability and communication
- Increase responsiveness to changes and alerts
- Optimize the efficiency of supervisors
How we work with you
With Bell, you get an end-to-end solution. Our specialists cover all areas of your Mobile Impresario implementation:
- Strategic planning and evaluations
- Device selection and procurement
- Software and hardware integration
- Pilots and full-scale deployments
- Ongoing technical support
With Bell, you have access to the largest team of contact centre specialists in Canada. As a leading wireless provider, Bell also has the expertise to equip your contact centre with the newest mobile solutions.
Contact us today to learn more.
Expert tips for improving the customer experience