Outbound dialling solutions

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Outbound dialling solutions from Bell help contact centre agents cross-sell and up-sell products and services using customer relationship management (CRM) information. The solutions enhance agent efficiency through the process of re-deploying available agents to revenue-generating areas during peak times.

The outbound dialling solution from Bell helps your business increase sales and efficiency while maintaining best practices and standards.

How it works

Automatic diallers provide your agents with pre-dialled calls, maximizing contact centre productivity and helping to eliminate errors relating to calling wrong numbers. Using automatic diallers also helps to ensure compliance with the national Do Not Call registry.

With outbound dialling solutions, calling lists are dynamically generated from your company's customer database. As a result, when planning a campaign, your managers only need to sort by specific customer criteria such as area code or purchase history.

Features

Simultaneous execution of multiple campaigns
Creation of multiple calling lists for the same campaigns as desired
Scalable to any contact centre environment: all agents become part of a virtual contact centre
Open architecture that easily incorporates new channels such as email, chat and co-browse
Three dialling modes to suit your needs:
- Preview: agents can review the customer profile before initiating the call
- Progressive: calls are automatically dialled when an agent becomes available
- Predictive: calls are automatically dialled according to algorithms that predict agent availability

Benefits

Improve efficiency by levelling erratic traffic patterns
Maximize agent productivity and streamline staffing needs
Optimize campaigns using real-time agent and campaign statistics

Why Bell?

With Bell, you have access to the largest team of contact centre professionals in Canada. Our experts will work with you every step of the way, from initial strategic planning through to ongoing technical support.

Our experience and expertise translates into customized solutions based on best practices, new technological trends and the most efficient processes.

We also partner with leading companies such as Genesys, Cisco, Avaya and ComputerTalk for the latest in outbound dialling technology.