Do Not Call service from Bell
The Do Not Call registry legislation
Consumers now have the opportunity to include their telephone numbers on the national Do Not Call list, meaning that as of September 30 2008; most Canadian companies will not be permitted to make unsolicited telemarketing calls to any number registered on the national Do Not Call list (DNCL).
This presents considerable challenges for companies in Canada that telemarket to consumers. To comply with the law and protect yourselves from possible penalties, you will need to integrate custom-designed solutions into your operations.
Quick facts about Do Not Call
- Companies that conduct telemarketing activity to consumers need to change their calling practices (unless they are exempt (PDF, 108 KB)).
- Businesses have 31 days to become compliant from when a number is added to the national Do Not Call List.
- Failure to comply with Do Not Call legislation results in penalties of up to $15,000 per violation.
- In the US, there were 30 million consumer numbers registered on the Do Not Call list within the first 40 days of the legislation being in effect.
- Many businesses in the U.S. were unprepared and failed to comply with the new legislation. As a result they were fined, with some of the larger companies paying $800,000 to $5,300,000.
- Companies can consult the new rules in detail at Telecom Decision 2007-48 and learn more about investigations of rule violations at Telecom Decision 2008-6.
Services to ensure you stay compliant
Do Not Call services from Bell will helps ensure your telemarketing activities comply with the Do not Call legislation. Our suite of services will seamlessly integrate into your calling operations while helping to reduce the risk of penalties.
Bell's fully-managed Do Not Call services offer a simple-to-use interface and detailed reports, so you can conveniently track your call activity for compliance audit trails. With Do Not Call service, your business is protected and will also save you money by avoiding an in-house IT solution.
Choose from the below suite of services:
- Call Search
An Internet-based solution that checks and certifies numbers on demand against all applicable lists and restrictions. Results are returned instantly to your desktop. Monthly charges start from as little as $13 per month per user.
- Call Advisor
For business development professionals who place manual calls. Each call is automatically certified when dialed, with every dial attempt checked against all applicable restrictions and lists. - Guardian
A powerful hosted application designed for high-volume contact centres that use automated dialing devices. Restricted numbers are removed before being routed to the dialing queue, for maximum efficiency. - Exemption Advisor (used in conjunction with the above services)
Automates your exemption management, creating new customer calling opportunities and greater cost-efficiency. When calls are attempted or numbers searched, built-in intelligence checks exemption status.
National Do Not Call Legislation – Are you prepared?
Complimentary Webinar about the mandatory Do Not Call legislation, how to prepare and how to avoid the risk of incurring financial penalties for non-compliance.
- » What is the National Do Not Call List (DNCL)?
- » When will the DNCL be in place?
- » Will all telemarketers have to subscribe to the DNCL?
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