Bell Digital Voice service

Have peace of mind knowing that calling 9-1-1 with Bell Digital Voice service will connect you with an emergency services operator. With Digital Voice Enhanced 9-1-1 you can access emergency services the way you do with your existing telephone service. It has all the features you have come to expect with your regular home phone emergency services - including providing your address information automatically to the emergency services operator.

 

Bell Digital Voice Lite service

Important limitations on 9-1-1 service dialled from a Bell Digital Voice Lite service line

• Your 9-1-1 emergency call will go to an operator; you must provide your location to the operator, who will then route your call to the 9-1-1 response centre that serves the location you have provided.
• Your 9-1-1 emergency call will not be automatically routed to a 9-1-1 response centre and your location information and phone number will not be automatically delivered to the 9-1-1 response centre.
• The operator will not know where you are calling from unless you provide accurate location information when asked.
• The operator will not be able to complete your 9-1-1 emergency call if you call from outside Canada or from a location within Canada not serviced by 9-1-1.
• 9-1-1 emergency calls from a Bell Digital Voice Lite service line will take longer to be connected to the correct 9-1-1 response centre than calls made from a traditional wireline phone.
• Your Bell Digital Voice Lite service is subject to your Internet and/or network availability, which may be affected by power outages or other interruptions in service.
• Whenever possible, use a traditional wireline phone for 9-1-1 emergency calls.
• You should keep your address information current with Bell Canada as the Operator may assume that you are at the last registered address if you are not able to speak during a 9-1-1 call.
• When making a 9-1-1 call, do not hang up until told by the Operator to do so, and call back if you are disconnected.
• Make sure that you and any users of your Bell Digital Voice Lite service are familiar with the nature and limitations of 9-1-1 type calling on the service.