Accessibility services - Operator Assistance and free Directory Assistance

If you are interested in this service, call us at one of the following numbers:

  • By phone
    • 1 800 268-9243
  • For TTY/Teletypewriter users
    • Ontario: 1 800 268-9242
    • Quebec: 1 800 361-6476

Hours of operation
Monday to Friday – 8:30 a.m. to 5 p.m. (ET)

Operator Assistance

If you're eligible, operators will place local calls and navigate Interactive Voice Response (IVR) systems free of charge. The surcharge for operator assisted long distance calls is waived.

Free Directory Assistance

If you're unable to use the directory and you're eligible, you'll be exempt from paying local and long distance Directory Assistance and Automatic Directory Assistance Call Completion (ADACC) charges.

To register for the discounts, please contact the Accessibility services centre. We will send out a form which must be filled in by a qualified organization or individual, as specified below.

  1. A. Persons unable to use the alphabetical telephone directory list due to any of the following permanent disabilities which are certified by a physician, clergyman or a qualified organization's representative and are so registered with the Company:
    1. The person has a physical or mental disability.
    2. The person is functionally illiterate.
  2. Persons 65 years of age and whose age is certified by means of suitable proof of age and is so registered with the Company;
  3. Persons who inform the Company of a temporary handicap or disability preventing the use of the directory.