.gif){kind=logo}
Accessibility services
Our goal: to facilitate your communications using services designed for you.
If you are interested in some of these services, call us at one of the following numbers:
- By phone
- 1 800 268-9243
- For TTY/Teletypewriter users:
- Ontario: 1 800 268-9242
- Quebec: 1 800 361-6476
Hours of operation
Monday to Friday - 8:30 a.m. to 5 p.m. (ET)
- Relay service
Lets people with hearing or speech disabilities communicate with hearing persons by phone with the help of trained operators. - Operator Assistance
If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator assisted long distance calls is also waived. - Free Directory Assistance
If eligible, you may be exempt from paying local and long distance Directory Assistance and Automatic Directory Assistance Call Completion charges. - Alternate formats
Upon request, you can get your bills, inserts and more in the alternate format that suits you best. - Long distance discount
If eligible, TTY/teletypewriter users who register can get a 50% reduction in long distance calls. - Touch-Tone service discount
If you need assistive devices to use your home phone service, you may be eligible for a monthly reduced rate. - Calling cards
Stay in touch with your loved ones around the world - Visual Call Waiting
See who's trying to reach you while you're already on a call - Call Display
See the caller's name and number without having to pick up the handset - Call Return
Be notified when a line you are trying to call is free or easily return your last missed call - Reducing unwanted calls
Reducing unwanted telephone or fax telemarketing calls