Getting started - Digital Voice service from Bell 

Welcome to Bell Digital Voice service! Soon you will be enjoying your new home phone service from Bell - with more flexibility, choice and control over how you use your phone.

We thought you might have a few questions about your new service, below are some quick tips to help you get started:

1. Your Digital Voice service will start working approximately 3 business days following your order, unless you've requested a specific activation date.

2. With the Digital Voice service, you'll get a new voicemail box. On the day your service starts working, you'll get a new voicemail box that will replace your existing one (if you have one). Please make sure you listen to all of your voicemails in advance - unfortunately we are not able to transfer any saved messages from your old to your new voice mailbox. We apologize for this inconvenience, but we know you'll enjoy the new enhanced features you will get - like being able to check your voicemails via e-mail!

You'll need to dial in and access your new voicemail box to activate it.

Follow these simple steps:

• If you're dialling in from home:
  • Dial *98
  • When asked for your mailbox number, enter your 10-digit Digital Voice primary number followed by the pound (#) key.
  • When asked for your temporary password, enter the last 7 digits of your Digital Voice primary number, followed by the pound (#) key.
  • Then listen to the instructions to finish setting up your new mailbox.

• If you're dialling in away from home:
  • Dial your Digital Voice primary number.
  • Press 9 once the voicemail service introduction begins
  • When asked for your temporary password, enter the last 7 digits of your Digital Voice primary number, followed by the pound (#) key
  • Then listen to the instructions to finish setting up your new mailbox

Remember, messages in your existing voicemail box (if you have one) will be deleted, so, make sure you listen to them before your Digital Voice service begins working.

3. You'll receive a Welcome Kit in the mail containing information to help you understand the service

If you want to get a head start and learn about your new service, you can download our online Welcome Kit now.

4. You'll need to access your Online Account Manager to customize and fully take advantage of the features included with your service. Refer to the Welcome Letter included in your Welcome Kit for your username and password, and for instructions on how to access the Online Account Manager (page 4).

If you have questions or require technical assistance with your Bell Digital Voice service, you can send an e-mail to customercare@digitalvoice.bell.ca or contact us at 310-Bell and ask for "Digital Voice".