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FAQ
Did you get my Bell Mobility payment?
You can check to see if your bill payment was received on bell.ca. The credit will be reflected in your account balance once your bank has processed your payment, typically within 5 to 7 business days depending on the method you chose (online banking, branch, ATM, cheque, etc.)
To check your account balance
You'll need to log in to My Bell with your bell.ca username and password. My Bell is the section of the site where you'll find your billing summary and details, as well as any other information related to your Bell account.
If you already have a bell.ca username and password, skip to the next section, How do I find out if my payment was received?
If you don't have a bell.ca username and password, follow the steps to register below. It only takes a few minutes.
Register for My Bell in 2 simple steps |
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Step 1: Create a profile Choose your own username and password. You'll get to access all your services with just one easy-to-remember login! Step 2: Link your account Provide details from your bill just once. We'll remember which services to show you every time you log in. Have your bill handy! |
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Note: The first time you access your bill, there may be a 15-minute delay as we set up your account. During future visits, the bill will appear almost instantly.
How do I find out if my payment was received?
It's very easy to find where your bill payment is applied.
| Note: To follow the steps below while you navigate My Bell, open a new browser window. This way, you can navigate My Bell and switch back to this screen to see the directions. To open a new browser window, press and hold the CTRL key on your keyboard then press N. To switch back and forth between the 2 screens, press and hold ALT then press TAB (the key may not necessarily say TAB). | ||
First, log in. This lets us know who you are and ensures that you are the only one who can see your personal information, like your account balance.
You can log in to My Bell from virtually anywhere on bell.ca. Login boxes are located on the bell.ca homepage, at the top-right of most pages, and in the middle-right area of many other pages.
After logging in, the login box becomes a menu (unless you log in from the homepage, then you'll be taken to the My Bell page). The next steps vary depending on the type of bill(s) you get.
If your services are consolidated on One Bill:
- Click Bills from the top-right menu that appears once you’ve logged in.
- From the One Bill summary page, click View my account balance on the left.
If you get separate bills for each service:
- In the top-right menu, click the image of a mobile phone that represents your wireless service.
- On the My wireless services page, click Go to Mobility eCare on the right side of the page, under Billing & usage.
What will I find there?
With One Bill, you’ll find a table that shows the amount due from your last bill, any recent payment you’ve made plus adjustments that will appear on your next bill. Look for the line called Total payment received to see if a payment was applied.
How do I do this next time?
The next time you want to check whether we received your payment, log in to My Bell from any page on bell.ca then look for the link called View my account balance on your bill summary page if you’ve consolidated your services on One Bill.
If you have a separate wireless bill, you’ll see the Mobility eCare main menu. Look for Last payment to the left of the page to see if a payment was applied recently.
Remember, depending on the method you chose to send us your payment, allow enough days to see your payment appear.
