Basic 9-1-1 service

When you dial 9-1-1 from your Bell Mobility device, Bell Mobility will route your call to the 9-1-1 emergency operator for your area.

9-1-1 emergency operators are provided by local emergency service providers and their availability may vary by region. Where no 9-1-1 call centre exists, you may need to dial alternate numbers to directly reach local police, fire and/or ambulance services.

e9-1-1 Phase One

Phase One of Enhanced 9-1-1 service (e9-1-1), currently available in most areas with 911 service, provides 9-1-1 emergency operators with your mobile device number and area code as well as approximate location information. The operator will know the location of the cellular tower handling your call.

e9-1-1 Phase Two

Phase Two of e9-1-1 service allows for 9-1-1 emergency operators to more accurately locate a Phase Two ready mobile device.

Learn how Phase Two technology locates your mobile device.

Find out if your mobile device is e9-1-1 Phase Two ready.

Availability of e9-1-1 Phase Two services

Bell Mobility is working with industry representatives and local, provincial and national government agencies to maintain and improve today’s 9-1-1 services.

Bell Mobility is ready to route calls with e9-1-1 Phase Two information as of February 2010. Full e9-1-1 Phase Two services may not be available in all areas if the local emergency operators are not ready to receive your Phase Two call information

E9-1-1 Phase Two service is available in most Bell Mobility coverage areas of British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island and Nova Scotia.
Check your local telephone book for emergency services telephone numbers. You can also contact local emergency operators to find out about the availability of 9-1-1 services in your area. Do not dial 9-1-1 for this information.

Limitations

Remember that calls to 9-1-1 (like any calls from a mobile device) are affected by the signal strength in your location. For example, your call to 9-1-1 may be affected if you make it from a covered or underground location.

Also, some 9-1-1 services may not work if you purchased your mobile device through a provider other than Bell or one of its authorized dealers and now use it with a Bell SIM card.

Finally, data-only devices such as Turbo Sticks, Turbo Cards and modems cannot be used to make voice calls and will not connect you with a 9-1-1 emergency operator.

Cost

Bell Mobility’s fees to route your 9-1-1 calls are set by your rate plan. In some provinces, an additional fee is charged as requested by the provincial governments. This monthly fee is 40 ¢ in Quebec, 43 ¢ in Nova Scotia, 50 ¢ in Prince Edward Island and 53 ¢ in New Brunswick.

There is no per-minute charge for 9-1-1 calls on your Bell Mobility device.

9-1-1 tips

• Do not program 9-1-1 into your speed dial. This will increase the likelihood of accidental calls.
• When calling 9-1-1, always give your name, mobile device number (including area code) and location in case you are in an area not equipped with e9-1-1 service. In areas where 9-1-1 service does not include Phase One or Phase Two enhancements, your call will be connected to the 9-1-1 call centre but your mobile number and location information will not be displayed to the 9-1-1 emergency operator.
• Stay on the device with the operator as long as required. Remember that Bell Mobility customers can call 9-1-1 without any per-minute charges.
• Leave your mobile device turned on after hanging up in case the operator needs to call you back.
• Stay on the device with the operator if you experience a few seconds of intermittent audio at the beginning of your call.  Do not hang up and call back.  This is a normal operation and may occur while the network is processing your location information.

See our coverage map to find out where the Bell Mobility network is available