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Seek and Find
info guide
This Info Guide explains how to activate and use the Seek & Find service. Click one of the tabs below to find troubleshooting tips, frequently asked questions, and pricing information.
FAQs
Q - What is Seek & Find?
Q - How do I log into Seek & Find for the first time?
Q - Can I choose any PIN to sign into Seek & Find?
Q - What should I do if I've lost or forgotten my temporary PIN?
Q - What should I do if I've forgotten my permanent PIN?
Q - Can anyone see my location without my permission or without me knowing about it?
Q - Why does the person I'm locating get a text message sent to them after every successful locate?
Q - How do I turn off the location option on my phone?
Q - If I make myself "unable to be found" can I still use the other location-based services?
Q - It sounds like my phone is ringing when I am being located. Is this normal?
Q - My kids take their phones to school, but the school policy is that children's phones must be turned off during the day. Can I still locate them?
Q - Why does the location on the map not always match where the person actually is?
Q - I would like to give someone permission to locate me. Do I have to pay the $5/month?
Q - I travel out of the country a lot. Can I still locate my loved ones at home?
Q - Does Bell have a privacy policy for GPS-based services?
Q - When I'm located and receive a text message, is this text message free?
Q - What is a Contact List?
Q - Can I locate several subscribers at a time?
Q - Can I specify ahead of time when I would like to locate someone?
Q - How much does Seek & Find cost?
A - Seek & Find is a service for locating people. From your computer, you can locate the Bell Mobility phones of your family members and other subscribers who have granted you permission to do so. Their location is displayed on a map. A locate alert is sent to them via text messaging.
To use this service, you must subscribe to Seek & Find.
Q - How do I log into Seek & Find for the first time?
A -
- You'll require a temporary personal identification number (PIN) in order to log in - the PIN is assigned to you upon activation. Check your activation agreement, it's the same one used for your Message Centre or Message Centre Express. If you've lost or forgotten your PIN, contact Bell Mobility customer service at *611 (from your cell phone) or 1 800 667-0123 from any other phone.
- Go to www.bell.ca/seekandfind
- Click Log in and start locating (1st paragraph of Highlights tab).
- Enter the cell phone number and the Seek & Find temporary PIN, then click Sign in.
Q - Can I choose any PIN to sign into Seek & Find?
A - Yes, once you've logged in with your temporary personal identification number (PIN), we recommend that you change it to one that you'll remember. The PIN must be between 4 and 15 digits and cannot start with "0" (zero). For security reasons, avoid PINs that are too simple, like 1234 or the last four digits of your cell phone number.
Q - What should I do if I've lost or forgotten my temporary PIN?
A - Contact Bell Mobility customer service at *611 (from your cell phone), or at 1 800 667-0123 from any other phone. A Bell Mobility customer service rep can reset your personal identification number.
Q - What should I do if I've forgotten my permanent PIN?
A - You need to initiate a request for a new personal identification number (PIN) through the main login page at http://seek.wavemarket.com/seek/signIn.htm. Then your new PIN will be sent to the e-mail address you've specified.
Q - Can anyone see my location without my permission or without me knowing about it?A - No. You can only be located by those who have your permission to do so. Once you give others permission to locate your cell phone, they can locate you at any time. If you change your mind and want to revoke their permission:
- Go to www.bell.ca/seekandfind
- Enter the cell phone number and PIN you chose when you set up the account, then click Sign in.
- Click the Manage Account link above the map..
- Click My Account, then click the Remove button next to the person's name.
A - In order to maintain a high level of security and privacy, the subscriber is alerted each time they're located and by whom.
Q - How do I turn off the location option on my phone?A - Each phone is different, but this option is generally found in your phone's Settings menu. Check your cell phone user guide for the Location feature. Please keep in mind that turning off the location feature only disables GPS. You can still be located using our wireless network.
Q - If I make myself "unable to be found" can I still use the other location-based services?
A - Yes. By making yourself unable to be found by Seek & Find, you have not made yourself unable to be found from all GPS services. You can continue to use other finder services. You will only be located with your consent.
Q - It sounds like my phone is ringing when I am being located. Is this normal?A - On some cell phones, when a text message is sent, it may sound like a ring. You may change the ringer type for text alerts to silent. Please check the user guide or menu of your cell phone to set the ringer type.
Q - My kids take their phones to school, but the school policy is that children's phones must be turned off during the day. Can I still locate them?A - No. Unfortunately the phone must be powered on in order to perform a locate. Remind your children to turn their phones back on once school is dismissed.
Q - Why does the location on the map not always match where the person actually is?A - Bell's Seek & Find service uses assisted GPS technology and works well when the person you're trying to locate is outdoors. When in locations were GPS technology does not work, such as inside buildings, assisted GPS uses our wireless network to determine the location. The map on the Seek & Find site displays a circle around the location. The person you're trying to locate is within the area of the circle.
Q - I would like to give someone permission to locate me. Do I have to pay the $5/month?A - You have a couple of options. If you would like to locate others and you will be performing more than 10 locates per month, then the monthly subscription rate is best for you. However, if you only want the ability to be located, we do offer a pay-per-use option that has no monthly fee. If you decide you'd like to locate someone, the charge per locate is 50¢.
Q - I travel out of the country a lot. Can I still locate my loved ones at home?A - The phone you're locating must be within Bell Mobility's 1X coverage area:
- Ontario
- Quebec
- Vancouver and Victoria in British Columbia
- Edmonton and Calgary in Alberta.
A - Yes, Bell strives to maintain a high level of integrity for all its services. You can find the policy for Bell's Finder Services and Business Tracking Services at www.bell.ca/finderservices.
Q - When I'm located and receive a text message, is this text message free?A - Yes. The text message you receive reads as follows: "Seek & Find: [name] has made a location request for this cell phone. Note: You were not billed for this text message."
Q - What is a Contact List?A - The Contact List contains the names of everyone you can locate. You must add a subscriber to your Contact List to be able to locate them. To add a Contact, simply sign into Seek & Find, click Contact List to the right of the map, and enter the Contact's details.
Q - Can I locate several subscribers at a time?A - Yes. Simply click the Locate All button in the Contact List section. You can then view the positions of all your Contacts.
Q - Can I specify ahead of time when I would like to locate someone?A - Yes. Simply set the Location Check parameters. To do so, click the name of the Contact for whom you wish to create a locate schedule, then follow the instructions. You must choose which type of Location Check to perform: once at a specific time, throughout the day, or throughout the week.
Q - How much does Seek & Find cost?A - The service is free of charge for the first month for a new activation. Afterwards, it costs $5 a month and includes 20 locate requests. Each extra locate costs 25¢. If you do not subscribe to the monthly plan, the pay-per-use option costs 50¢ for each locate request.
- © Bell Canada, 2010. All rights reserved.
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