Product assistance centres have the latest equipment to help diagnose and resolve common problems. If a repair is necessary, a representative will send your smartphone out to an authorized service centre. A loaner phone will be offered for a nominal fee so that you may continue to enjoy your services.

Many smartphone issues can be resolved through troubleshooting or by upgrading to the latest software. Find out more in the Troubleshooting section.

See all product assistance centre locations 

Product assistance for the Apple iPhone is provided through Client Care

If you subscribe to AppleCare, click here for product assistance information.