Bell Mobility subscribers who are Deaf, hard of hearing or speech impaired must register for the T9-1-1 service in order to communicate with a 9-1-1 call centre.

To register for T9-1-1, you will need:

Please note: corporate clients can request T9-1-1 through their key contact.

It is mandatory to register for the T9-1-1 service in order to be able to use it.

You’ll also need a phone that is compatible with the T9-1-1 service. All phones released in 2014 or later are compatible.

If your phone was made before 2014, check the list below to see if it's compatible.

For phones made before 2014, if it is not on the list, then it is not compatible with T9-1-1. If you do not have a compatible phone, you will not be able to continue with the registration process. If you still wish to register for T9-1-1, you may view Bell's complete line-up of phones.

Once registration is complete, you'll receive an email and a text message confirming your registration. It will take up to 5 business days for the T9-1-1 service to become active.

Note: Bell cannot provide compatibility information on phones not purchased from Bell or an authorized Bell dealer. Only the default text messaging application on your phone will support T9-1-1. T9-1-1 will not work with any application other than the default text messaging application.

For details on how to make a T9-1-1 call, please visit the CWTA's T9-1-1 website.