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Bell update on COVID-19

Latest news

March 19, 2020

Added extra capacity

Starting on March 19th, to assist those working from home during the COVID-19 situation, we will be providing our consumer and small business customers with Turbo Hubs, Turbo Sticks and MiFi devices an extra 10 GB of domestic usage and a $10 credit on their existing plan for each of their current and next billing cycles. Please note that data charges incurred before March 19th still apply.

We are aware that many of our Turbo Hub, Turbo Stick and MiFi customers would like us to provide them with unlimited data. We would love to do that as well and we are sorry that we cannot. During this unprecedented situation, the demands on wireless networks have been significantly heightened. We need to ensure that everyone – including consumers, businesses and most importantly public safety authorities working on the current situation – continue to have fast and reliable access to our service. Providing unlimited usage to all Turbo Hub, Turbo Stick and MiFi customers would put wireless network performance at risk during a critical time for Canadians. We sincerely hope the extra 10 GB of data and $10 credit provide you with more peace of mind during this situation.

March 18, 2020

Waived roaming fees

We are waiving all Roam BetterTM and all pay-per-use roaming fees for all destinations and for all consumers and small businesses between March 18th and April 30th 2020.

March 18, 2020

Extended return policy

We understand that more time may be needed to return or exchange mobile devices during this period. Therefore, we have extended our return policy for all devices from 15 days to 30 days.

March 18, 2020

Free channel preview

To help Canadians stay informed and entertained during this period, several channels are currently on free preview. A selection of news, entertainment, family and lifestyle channels will be available for free over the next few weeks. Including CTV News, Hollywood Suite, Disney Channel and HGTV Canada. Please visit bell.ca/freepreviews for the full list.

March 17, 2020

Retail service

To protect the health and safety of the public and our team members while ensuring our customers continue to receive the essential communications services they rely on, we will be keeping a reduced number of retail locations open.

Until March 31st, most mall stores and all kiosks will be closed as well as certain street front locations. Should you require urgent assistance from our store team, select street front locations will remain available on reduced hours, ready to deliver the following essential services: device activations, SIM card swaps, phone loaners, modem exchanges, accessory purchase and in store pick up of online or call centre orders. These stores and their operating hours will be published on our store locator as of March 18th. Of course, extra sanitation measures will be in effect in those locations and as a precaution, the number of customers in a store will be limited to 3 at any given time.

For any support other than outlined above, please use our self-serve tools. They are the fastest and simplest way to manage your services and can be accessed here. We know the current situation can be unsettling and has created disruption for many. Rest assured the actions put in place by Bell and others are meant to protect your health and well-being, while continuing to deliver essential services.

We appreciate your understanding.

March 16, 2020

Neighbourhood marketing activities paused

Until further notice, Bell neighbourhood marketing agents across Canada will no longer be visiting clients at their home or business.

March 14, 2020

Waived extra usage fees for residential Internet customers

To assist Canadians working from home because of COVID-19, we will be waiving extra usage fees for all residential Internet customers until April 30th. This will be applied automatically. No action is required by our customers.

March 14, 2020

Free news channel previews

To help Canadians stay informed on the evolving situation, several news networks are offering free previews. Those include: CBC News, CP24, CTV News, ICI RDI and LCN.