Bell Terms of Service

Bell Terms of Service (PDF - 314KB) 

Bell Cable Internet Terms of Service

Bell Cable Internet Terms of Service (PDF – 368 KB) 

Bell Tech Expert

Bell Terms of Service

Bell Terms of Service (PDF - 314KB) 

The Bell Terms of Service for residential services provided by Bell on a unregulated basis (i.e., services that are not regulated by the CRTC) set down the rights, obligations and limitations applicable respectively to Bell and its non-business customers for the delivery and purchase of residential services.

Regulated Terms of Service (PDF - 37 KB)

The Terms of Service for telecommunications services regulated by the Canadian Radio-television and Telecommunications Commission (CRTC) (Item 10 of the General Tariff) set down the basic rights and obligations of both Bell and its customers. They were approved by the CRTC, effective September 25, 1986.

Statement of consumer rights (PDF - 53 KB)

The statement of consumer rights sets out your phone rights in plain language.

The Bell Tariffs

The Bell general tariffs, contain the most recent rates, charges, terms and conditions applicable to the various services, offered by the Company. These services are regulated and approved by the Canadian Radio-television and Telecommunications Commission (CRTC).

The Bell Local Unregulated Consumer Services

• Unregulated Bell Local Exchanges in Ontario and Québec (PDF - 3 MB)
• List of Unregulated Local services (PDF - 8 KB)

Bell IP Relay Service Limitations (PDF - 52 KB)

Customers who signed up prior to November 17, 2013, may be subject to different terms.

Bell Terms of Service

Bell Terms of Service (PDF - 314KB) 

Bell Subscriptions Terms

Bell Subscriptions Terms (PDF - 112 KB)

What is the Bundle Discount?

Under the Bell Bundle Program (the “Program”), Bell Canada or its affiliates (together, “Bell” or “we”) offers eligible customers a discount on certain rate plans and features (the ”Discountable Services”) provided you have signed up for a certain combination of services.

How much is the Bundle Discount?

The Bundle Discount will remove between $0 and $5 off your monthly bill for applicable Eligible Service (defined below) for Discountable Services. The Bundle Discount will be applied to a maximum of one Discountable Service for applicable Eligible Services. For a complete list of Discountable Services, www.bell.ca/bundle-discountable-services

How do I get the Bundle Discount?

In order to be eligible for the Bundle Discount:

1. you must continually subscribe to at least any two (2) of the following Bell service categories: Home phone, Internet, TV and Mobility (each an "Eligible Service");
2. your Mobility service must be a postpaid consumer Bell Mobility rate plan, not a prepaid or business plan;
3. at least one of your Eligible Services must be a Discountable Service;
4. the accounts for your Discountable Services must be consolidated under the same billing name and address under Bell's consolidated invoice ("One Bill");
5. you must comply with the terms and conditions applicable to your Bell services; and
6. all accounts for your Bell services must remain in good standing.

If your service is still regulated by the CRTC, you are not required to subscribe to Bell's local home phone service or any other regulated service provided by Bell to receive the Bundle Discount unless the CRTC has allowed Bell to make such an offer.

Are there any limitations on Bundle Discounts?

Except as otherwise stated in a specific offer, the Bundle Discount will not be applied during any promotions or combined with other offers for a Discountable Service. If your service is still regulated by the CRTC, the Bundle Discount will only be applied in accordance with Bell's applicable tariffs.

Can Bell change the Bundle Discount?

The Program, or any portion of it, including the Bundle Discount may be modified, discontinued or terminated at any time. We will notify you thirty (30) days in advance of any change that affects you. We may notify you of any such change with a SIM message on your One Bill or by any other method which is likely to come to your attention. You agree that Bell is not obligated to provide the Bundle Discount for the duration of any term contract for Eligible Services, including the Discountable Services.

As of October 5, 2014, Bell Internet is no longer eligible for Bundle discounts as a Discountable Service. This change will not impact customers who enrolled in the Program involving Bell Internet prior to October 5, 2014, unless they change their Bell Internet plan.

As of February 28, 2016, Bell TV is no longer eligible for Bundle discounts as a Discountable Service outside of Québec and Ontario. This change will not impact customers who enrolled prior to February 28, 2016 unless they change their Bell TV programming.

As of August 1, 2016, Bell Home phone is no longer eligible for Bundle discounts as a Discountable Service.

As of November 10, 2019, Bell Mobility is no longer eligible for Bundle discounts as a Discountable Service outside of Quebec. This change will not impact customers who enrolled prior to November 10, 2019 unless they change their Bell Mobility plan.

As of February 21, 2020, Bell TV is no longer eligible for Bundle discounts as a Discountable Service within Ontario and Quebec. This change will not impact customers who enrolled prior to February 21, 2020 unless they change their Bell TV programming.

As of August 1, 2021, Bell TV is no longer eligible for Bundle discounts as a Discountable Service.

Updated July 30, 2021.

Bell Terms of Service

Bell Terms of Service (PDF - 526KB)