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Accessibility services centre

Mobile Accessibility app

It is highly recommended that you read the user guide before using the Mobile Accessibility app. Access the user guide.

1. What do I need in order to use the Mobile Accessibility app?
The Mobile Accessibility app requires an Android device using Android 2.1 or later.
For Android 5.0 and up, the Mobile Accessibility screen reader must be activated in Settings in order to use the application.

2. How much does the Mobile Accessibility app cost?
Bell customers with an Android device get the Mobile Accessibility app free of charge (retail value approximately $100). Data charges will apply if you download the app outside of a Wi-Fi area (for initial download).

3. How do I install the Mobile Accessibility app?

  1. On your device, select the Apps icon to show all apps.
  2. Scroll to and select Play Store.
  3. Select Google Play (the search bar) in the Play Store.
  4. Type Mobile Accessibility in the bar and select Search.
  5. Select Mobile Accessibility by Code Factory.
  6. Select INSTALL.
  7. Review the permissions required by the app, and then select ACCEPT.
  8. The app will start downloading.
  9. Once the app is installed on the phone, select OPEN.

When the app opens, a tutorial will provide an overview of how to use it.

4. How do I exit and re-launch the Mobile Accessibility app?

  1. When the Mobile Accessibility app is open, select Back (the back arrow).
  2. The message "Are you sure you wish to exit?" will appear. Select Yes twice.
  3. The app is now de-activated.
  4. If you wish to re-launch the app, select the Mobile Accessibility icon.

5. What navigation gestures can be used within the Mobile Accessibility app?
The following gestures can be used within the app:

  • Tap anywhere on the screen: Mobile Accessibility reads the tapped icon or text and focus moves to the control.
  • Tap and hold: Wait for the vibration feedback and then start moving your finger on the screen. Mobile Accessibility will read the control under your finger.
  • Double tap or enter: Activates the selected control or toggles check boxes.
  • Swipe/arrow down: Moves to the next control or list item.
  • Swipe/arrow up: Moves to the previous control or list item.
  • Swipe/arrow right: Jumps a few list items forward.
  • Swipe/arrow left: Jumps a few list items backward.
  • Swipe up with 2 fingers: Moves to the top.
  • Swipe down with 2 fingers: Moves to the bottom.
  • Swipe left with 2 fingers: Simulates the back key.
  • Triple tap or menu key: Activates Quick Menu.

6. What navigation gestures can be used outside the Mobile Accessibility app?

You can use the following gestures on Android 4.1 and above:

  • Double tap: Activates options.
  • Swipe down with 2 fingers from top edge of the screen: Launches the system notification window.
  • Swipe up and left: Opens the system notification window.
  • Swipe up and right: Opens recent apps.
  • Swipe down and left: Simulates the back key.
  • Swipe down and right: Simulates the home key.
  • Swipe up with 2 fingers: Scrolls list in downward direction.
  • Swipe down with 2 fingers: Scrolls list in upward direction.
  • Swipe left/right: Simulates the left/right arrow.
  • Swipe up/down: Simulates the up/down arrow.

7. Can I use the screen reader outside of the Mobile Accessibility suite of applications?
Yes, you can use the screen reader outside of the Mobile Accessibility suite, allowing you to navigate to applications outside of the default 13 applications. To do so:

  1. If Mobile Accessibility is open, exit the app.
  2. Select the Android Apps icon to show all apps on your device.
  3. Scroll to and select Settings.
  4. Scroll to and select Accessibility.
  5. Scroll to and select Mobile Accessibility.
  6. Move the switch from OFF to ON. To disable this, move the switch back to OFF.

8. How do I adjust the volume of the Mobile Accessibility screen reader?
While in the Mobile Accessibility application, press the volume up or down buttons to adjust the speech volume. The application will announce the speech volume as you adjust it.

9. How do I dial a phone number using the Mobile Accessibility app?

  1. Using navigation gestures, Swipe to the Phone application and double tap to open it.
  2. You now have three options listed in the following order. Use navigation gestures to select the desired option.
  • Call number:
  1. Double tap to select Call number. A dial pad will appear on the screen.
  2. Swipe over the numbers on the dial pad. The screen reader will read them out. Lift your finger when you hear the number you want.
  3. After you enter the whole number, swipe down to the Dial button.
  4. Double tap Dial to place the call.
Call contact:
  1. Double tap to select Call contact. Your phone's contact list will open.
  2. Use navigation gestures to scroll to and select the desired contact.
  • You can also use navigation gestures to scroll up to the Enter Filter Text field (located at the top of the list). Once this field is selected you have three input methods to filter through your contact list:
  • Your Braille input device
  • Virtual keyboard:
  1. Press and hold the volume up button. A virtual keyboard will appear on the screen.
  2. Swipe over the letters on the virtual keyboard. The screen reader will read them out. Lift your finger when you hear the letter you want. As you enter letters, the application will filter the contacts list and read out the results.
  3. Press and hold the volume up button to close the keyboard and access your filtered contacts.
  4. Use navigation gestures to scroll to and select the desired contact.
  • Speech recognition feature:
  1. Press and hold the volume down button. When you feel the phone vibrate twice, start speaking.
  2. When you've finished speaking, release the volume down button. The application will process the recording and then read the first result.
  3. Use navigation gestures to scroll to and select the desired contact.
  • Call recently called contacts:
  1. When you open the phone application, a list of recently called contacts will automatically appear.
  2. Use navigation gestures to scroll to and select the desired contact.

10. How do I answer or reject incoming calls?
Swipe up to answer the incoming call. Swipe down to reject the call.

You can also enable the volume up button to answer calls and the volume down button to reject calls. To do so:

  1. Triple tap to open the Quick Menu.
  2. Select Settings.
  3. Select Advanced.
  4. Select Enable Volume Keys to Answer/Reject Calls.

11. How do I answer or reject call waiting when using Mobile Accessibility?

  1. Double tap to hear the caller ID for the incoming call.
  2. Swipe up to answer the call. Swipe down to reject the call.

If you have enabled the volume buttons to answer or reject calls, you can also press the volume up button to answer call waiting or the volume down button to reject it.

12. When I'm on a call, how do I switch from speaker to earpiece?
Double tap the screen to switch between speaker and earpiece mode.

13. How do I enter numbers, such as my voicemail password, while I'm on an active call?

  1. To dial numbers while on a call, press the Home key. The Android call screen will appear.
  2. On Android 4.1 and above you can swipe over the numbers on the dial pad. The screen reader will read them out. Lift your finger when you hear the number you want.
  3. If you don't find the keypad, you may have to activate the keypad option from the menu.
  4. Once you finish entering numbers, press the Home key.
  5. Select Mobile Accessibility to go back to the Mobile Accessibility call screen.

Note: This feature works best with phones that include a dedicated hardware keyboard.

14. How do I enter text into a text field with the Mobile Accessibility app?
The Mobile Accessibility App prompts you to enter text by saying "Edit field." You can use the following to edit the text field and input text:

  • Your Braille input device
  • Virtual keyboard:
  1. Press and hold the volume up button. A virtual keyboard will appear.
  2. Swipe over the letters on the virtual keyboard. The screen reader will read them out. Lift your finger when you hear the letter you want.
  3. When you're done, press and hold the volume up button to close the keyboard.
  • Speech recognition feature:
  • Press and hold the volume down button. When you feel the phone vibrate twice, start speaking.
  • When you're done speaking, release the volume down button. The application will read a list of possible matches.
  • Use navigation gestures to scroll to and select the desired suggestion. To review the current suggestion word by word, press the volume up button repeatedly.

Tip: Speak slowly and clearly, and try to limit background noise whenever possible. You may wish to say your message one sentence or a few words at a time to get matching results faster.

Note: Your phone must be running Android 2.2 or later and be connected to the Internet using Wi-Fi or a data plan to use this feature.

15. How do I access the Quick Menu?
Triple tap anywhere on the screen to open the Quick Menu and access the following options:

  • Date and time: Screen reader announces the current date and time.
  • Device status: Screen reader announces whether a charger is connected, the battery level of the phone, network signal strength and active data networks (such as LTE or Wi-Fi).
  • Show system notifications: Notification window opens and screen reader announces all notifications such as missed calls, new text messages, email, etc. Note: This option only works if Mobile Accessibility is enabled in your Android settings (see question 8, above).
  • Enable/Disable Braille: Toggles Braille on and off. Only available if a Braille display device is being used with the phone.
  • Settings: Opens the Mobile Accessibility settings menu.
  • About
  • Support

16. I have a question or issue that is not listed above. How can I get support?
You can access support from within the Mobile Accessibility app.

  1. Triple tap anywhere on the screen to access the Quick Menu.
  2. Use navigation gestures to scroll to and select Support.
  3. Scroll to and select Get Support.
  4. Your browser will open and take you to the Code Factory website where you can submit support tickets and track their status.

Note: When submitting a ticket, select Mobile Accessibility as the category.

You can also visit the Code Factory help desk at www.codefactory.cat/helpdesk/ or email their support team at support@codefactoryglobal.com.

Support requests will receive a response within 24 hours. Support is available in both English and French.

17. I don't have an Android device, can I still use the Mobile Accessibility app?
No, the Mobile Accessibility app is available for Android only. For more information about Accessibility options for your phone please visit the Accessibility Services Center.

18. How do I uninstall the Mobile Accessibility app from my phone?

  1. If the Mobile Accessibility app is open, exit the application.
  2. Select the Apps icon to show all apps.
  3. Scroll to and select Settings.
  4. Select Applications.
  5. Select Application Manager.
  6. Scroll to and select Mobile Accessibility.
  7. Select Uninstall.

User guide

Accessibility services centre

Contact us if you are a person with a disability who has a general service inquiry or would like help finding solutions to fit your lifestyle.

Accessibility services centre hours of operation
Monday to Friday, 8:30 a.m. to 5 p.m.

By phone
1 866 310 BELL (2355) or 1 800 668-6878 and ask for the Accessibility services centre

To contact the Accessibility services centre using a TTY
In Ontario: 1 800 268-9242
In Québec: 1 800 361-6476

To connect directly with someone who uses a TTY
Dial 1 800 855-0511

If you are using a TTY
Dial 7-1-1

For information about connecting with someone who uses relay services, consult our guides for Bell Relay service and Bell IP Relay.

By mail

Accessibility
P.O. Box 8787
Downtown Station
Montréal, Quebec
H3C 4R5
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