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Physical (mobility and dexterity) solutions

Accessibility products and services

How to get the most out of your service


Personalize the accessibility settings on your phone, such as switch access, assistive touch, home-click speed and screen timeout. Use your eye movements to control scrolling, display direction and video pausing.

Call management

Take control of your calls by setting speed-dial shortcuts, using automatic redial, and automatically answering calls using the speakerphone or headset.


Explore your phone’s notification settings and choose from a variety of audio, visual and vibrating alerts.

Voice control

Use voice commands to perform a variety of tasks. Make calls, browse the Internet, send messages and more.

Assistive device

Access your smartphone using tecla-e, a hands-free portable device. Bell has a special offer for customers with physical accessibility needs.

More about tecla-e

Find the phone that’s right for you

Bell Mobility offers a large line-up of smartphones with built-in accessibility features. You can find phones that meet your unique needs by selecting the features that are important to you.

Visit our line-up of accessible phones

Accessibility services call centre

Get advice on products and services, and answers to your questions, from our dedicated call centre agents.

Contact us

Call Display

See the caller's name or phone number before you answer or in case you miss a call. Call Display is already included in most rate plans. If you’re not subscribed, you can log in to MyBell and add the feature.

Email to Text

Send and receive email via text message. All Bell mobile phones have a unique email address: phone For example,

More about Email to Text

Visual Voicemail

Manage your voice messages without having to dial in to your mailbox. Scan, listen to and manage messages right on your smartphone screen. Available on select BlackBerry and iPhone smartphones.

Voice Dialling

Make a call by simply speaking the name or number of the person you want to reach. Available on a large selection of mobile phones and smartphones.

National Do Not Call List

Reduce unwanted telemarketing calls by registering your phone and fax numbers on the National Do Not Call List.

More about the National Do Not Call List

Enhanced 9-1-1 (e9-1-1)

If you need to call 9-1-1 from your mobile phone, your Bell Mobility device can provide emergency operators with your mobile phone number and location information.

More about e9-1-1

Operator assistance

If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator-assisted long distance calls is also waived.

For more information, please contact us.


Bell payphones are equipped with many accessibility features and are conveniently located to ensure universal access.

More about accessible payphones

Free directory assistance

If you're unable to use the directory and you're eligible, you'll be exempt from paying local and long distance charges for Directory Assistance and Automatic Directory Assistance Call Completion. Bell Mobility will also waive all charges for customers with vision disabilities who place 4-1-1 calls from their mobile phones.

To learn more and to register, please contact us.