Accessibility
Products and Services
Physical Products and Services
How to get the most out of your service
Settings
Personalize the accessibility settings on your phone, such as switch access, assistive touch, home-click speed and screen timeout. Use your eye movements to control scrolling, display direction and video pausing.
Call management
Take control of your calls by setting speed-dial shortcuts, using automatic redial, and automatically answering calls using the speakerphone or headset.
Notifications
Explore your phone’s notification settings and choose from a variety of audio, visual and vibrating alerts.
Voice control
Use voice commands to perform a variety of tasks. Make calls, browse the Internet, send messages and more.
Assistive device
Access your smartphone using Tecla, a hands-free portable device. Bell has a special offer for customers with physical accessibility needs.
Recommended devices
Accessibility services call centre
Get advice on products and services, and answers to your questions, from our dedicated call centre agents. Contact us
Call Display
See the caller's name or phone number before you answer or in case you miss a call. Call Display is already included in most rate plans. If you’re not subscribed, you can log in to MyBell and add the feature.
Email to Text
Send and receive email via text message. All Bell mobile phones have a unique email address: phone number@txt.bell.ca. For example, 4165555555@txt.bell.ca. More about Email to Text
Visual Voicemail
Manage your voice messages without having to dial in to your mailbox. Scan, listen to and manage messages right on your smartphone screen. Available on select BlackBerry and iPhone smartphones.
More about Visual Voicemail for BlackBerry
More about Visual Voicemail for iPhone
Voice Dialling
Make a call by simply speaking the name or number of the person you want to reach. Available on a large selection of mobile phones and smartphones.
National Do Not Call List
Reduce unwanted telemarketing calls by registering your phone and fax numbers on the National Do Not Call List. More about the National Do Not Call List
Enhanced 9-1-1 (e9-1-1)
If you need to call 9-1-1 from your mobile phone, your Bell Mobility device can provide emergency operators with your mobile phone number and location information. More about e9-1-1
Operator assistance
If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator-assisted long distance calls is also waived. For more information, please contact us.
Payphones
Bell payphones are equipped with many accessibility features and are conveniently located to ensure universal access. More about accessible payphones
Free directory assistance
If you're unable to use the directory and you're eligible, you'll be exempt from paying local and long distance charges for Directory Assistance and Automatic Directory Assistance Call Completion. Bell Mobility will also waive all charges for customers with vision disabilities who place 4-1-1 calls from their mobile phones. To learn more and to register, please contact us.