Legal: Personal

Personal

The tabs below give you quick access to the terms and conditions governing the use of products and services provided by Bell and your relationship with them.

Note: In the case of Bell Aliant Regional Communications customers, with respect to the provision of unregulated services, all references to "Bell Canada", "Bell" or "Your Service Provider" in the Agreements found under the headings Bell Internet Terms of Service, Unregulated Terms of Service and E-bill Terms of Service are deemed to be references to "Bell Aliant Regional Communications, Limited Partnership ("Bell Aliant"). Regulated services are provided by Bell Aliant in accordance with and subject to all applicable tariffs approved by the CRTC which are available at http://www.bce.ca/en/aboutbce/regulatoryinformation/tarrifs/index.php/content.asp. To confirm if you are a Bell Aliant customer please go to http://www.bell.ca/bell.aliant.

Unregulated Terms of Service (Consumer) (PDF - 545 KB)

The Terms of Service for telecommunications services provided by Bell on a unregulated basis (i.e. services that are not regulated by the CRTC) set down the rights, obligations and limitations applicable respectively to Bell and its non-business customers for the delivery and purchase of telecommunications services (effective August 7, 2011).

Regulated Terms of Service (PDF - 37 KB)

The Terms of Service for telecommunications services regulated by the Canadian Radio-television and Telecommunications Commission (CRTC) (Item 10 of the General Tariff) set down the basic rights and obligations of both Bell and its customers. They were approved by the CRTC, effective September 25, 1986.

Statement of consumer rights (PDF - 53 KB)

The statement of consumer rights sets out your phone rights in plain language.

The Bell Tariffs

www.bell.ca/tariffs, contain the most recent rates, charges, terms and conditions applicable to the various services, offered by the Company. These services are regulated and approved by the Canadian Radio-television and Telecommunications Commission (CRTC).

The Bell Local Unregulated Consumer Services

Unregulated Local Exchanges (PDF - 137 KB)
List of Unregulated Local services (PDF - 8 KB)

The Bell Aliant Local Unregulated Consumer Services

Unregulated Local Exchanges (PDF - 18 KB)
List of Unregulated Local services (PDF - 11 KB)

Bell Wireline Term Agreement (PDF - 28.3 KB)

As of July 1, 2010, provincial sales taxes in Ontario and British Columbia will be combined with the federal Goods and Services Tax (GST) into a single Harmonized Sales Tax (HST). Since Bell services are billed in advanced, customers may see the new HST on their bill as early as late May.

The overall amount of taxes collected on most communications services will remain the same. However, sales tax on Internet services in Ontario will reflect the full HST (not just GST).

Learn more from the Canada Revenue Agency.

Bell IP Relay Service Limitations (PDF - 52 KB)

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