Smart/Phone Care plans
Protect your phone with a Smart/Phone Care plan.
Buy a new device and get a limited 12-month warranty for manufacturer’s defects and malfunctions. Smart/Phone Care plans give you additional coverage and peace of mind, knowing that you don’t have to pay the full replacement value of your device, which can be up to $8001. With a Smart/Phone Care plan, you can choose your level of protection, beyond the manufacturer’s warranty.
When and how do I enroll?2
The best time to enroll in a Smart/Phone Care plan is at time of activation or upgrade. You can also enroll within 30 days of activation or upgrade by visiting any Bell store for a visual inspection of your device. Previously damaged or defective units are not eligible for the program.
(see what’s included)
Smart/Phone Care enhanced warranty plan
|Options||Basic limited warranty||Extended plan||Premium plan||Total Protect||Expert and Support|
|Devices||All devices||Select phones, Turbo Sticks and smartphones||Select phones, Turbo Sticks and smartphones||iPhones and select smartphones||Select Android smartphones||iPhones and select Android smartphones||iPhones and select Android smartphones|
|Price per month||-||$4/mo.||$7/mo.||$10/mo.||$10/mo.||$13/mo.||$7/mo.|
|Manufacturer’s defects within 12 months||Y||Y||Y||Y||Y||Y||-|
|Manufacturer's defects beyond 12 months3||-||Y||Y||Y||Y||Y||-|
|Physical damage/Power surge||-||-||Y||Y||Y||Y||-|
|Normal wear and tear||-||-||Y||Y||Y||Y||-|
|Device content backup/Phone locate/Wipe5||-||-||-||-||Y||Y||Y|
|Premier tech support5||-||-||-||-||Y||Y||Y|
|Service replacement fees||-||$50 for phone or Turbo Stick, up to $150 for smartphone||$50 for phone or Turbo Stick, up to $150 for smartphone||Up to $249 for iPhone or smartphone||Up to $150 for Smartphone||Up to $249 for iPhone or smartphone||-|
|Number of replacements||-||2 maximum||2 maximum||2 maximum||2 maximum||2 maximum||-|
Get Smart/Phone Care when you buy your new phone or smartphone.
You can also enroll within 30 days of activating your new device. Just take it to your nearest Bell store. Previously damaged or defective units are not eligible.
(1) Note: failure to return policy costs are in addition to replacement costs. (2) To complete your enrollment and for coverage to take effect, a phone call must be completed to or from the covered phone or smartphone and a minimum of 1 KB data session for Turbo Sticks. Smart/Phone Care Plans do not cover phones on prepaid accounts, SIM cards, or accessories (including batteries and chargers). (3) As long as you subscribe to Smart/Phone Care. (4) If your device is lost or stolen, call Bell Mobility immediately at 1 800 667-0123 to suspend service and prevent unauthorized use. (5) Services provided through an on-device app.