The Device Return Option.

Many of the latest smartphones and tablets are eligible for the Device Return Option. All eligible devices are labelled with “Device Return Option” on our devices page.

Yes, you can upgrade after 3 months into your Service Agreement. You will need to pay your outstanding device balance (including applicable taxes) under your Bell Mobility Service Agreement. You will have 30 days after the upgrade to return your device in “good working condition”. If you choose to keep your device, you will have to pay the Device Return Option Deferred Amount within 30 days after the upgrade.

If you cancel your Service Agreement before 3 months have passed, you must pay back the Device Return Option Deferred Amount and keep your device.

If you cancel your Service Agreement after 3 months have passed, you have 30 days from date of cancellation to return your device in “good working condition”. If you choose to keep your device, you will have to pay the Device Return Option Deferred Amount.

You can return your device at any Bell store near you.

A device must meet the following requirements to be considered in “good working condition” and be eligible for return:

1. The device powers on, charges and navigates properly to the home screen.
2. The keyboard and/or touchscreen is responsive and functions properly.
3. The device is free from apparent physical damage (e.g., bending, cracks, punctures to any part of the device, including the screen, keyboard or the camera lens).
4. There are no missing components (e.g., buttons, keys, SIM/media tray, battery, battery cover).
5. All activation/security locks for the device are turned off and no longer linked to your associated cloud account, such as “iCloud Find my iPhone Activation Lock” (for Apple devices) and “Activation Lock Protection” (for Android devices).
6. Any PIN/password, facial recognition or fingerprint lock has been removed.

A Smart/Phone Care (SPC) plan gives you peace of mind if your device is accidentally damaged, and ensures device return eligibility at the end of your Service Agreement.

In addition, SPC offers protection throughout your Service Agreement from damage, loss, and malfunctions beyond the manufacturer’s warranty (up to 2 replacements).

You must have SPC at the time of return to be exempt from certain conditions as outlined in the “good working condition” requirements table below. SPC customers in Manitoba and Saskatchewan are not eligible for exemption and must meet all of the “good working condition” requirements as customers without SPC.