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The Device Return Option.

A great way to get the latest premium devices at a lower monthly cost on Canada’s best network.1

How it works

You can now pay lower monthly payments for your smartphone when activating on an eligible 2-year plan with Bell SmartPay. At the end of your 2-year term, you can either return your phone in good working condition and upgrade to a new device if you wish, or keep your device and pay back the Device Return Option Deferred Amount.

See how the Device Return Option works with Bell SmartPay:

Samsung Galaxy S20 5G (128 GB)

Payback options

At the end of the 2-year term, you can keep your smartphone by paying back the Device Return Option amount you saved. Or, you can return your smartphone in good working condition at a Bell store, where you can also upgrade to one of the latest smartphones.

Smart/Phone Care plan

Add a Smart/Phone Care plan when you purchase your new phone with the Device Return Option – giving you peace of mind and the ability to return your device in any physical condition.

Frequently asked questions

  • Many of the latest smartphones and tablets are eligible for the Device Return Option. All eligible devices are labelled with “Device Return Option” on our devices page.

  • Yes, you can upgrade after 3 months into your Service Agreement. You will need to pay your outstanding device balance (including applicable taxes) under your Bell Mobility Service Agreement. You will have 30 days after the upgrade to return your device in “good working condition”. If you choose to keep your device, you will have to pay the Device Return Option Deferred Amount within 30 days after the upgrade.

  • If you cancel your Service Agreement before 3 months have passed, you will not be eligible to return your device under the Device Return Option program and you will be charged and must pay the Device Return Option Deferred Amount. If you cancel your Service Agreement after 3 months have passed, you have 30 days from date of cancellation to return your device in good working condition. If you choose to keep your device, you will have to pay the Device Return Option Deferred Amount. In both cases, by ending your Service Agreement early, you will have to pay an early cancellation fee, which consists of your remaining device payments and the remaining balance on your Agreement Credit (plus applicable taxes) if you received one at the time of purchase.

  • You can return your device at any Bell store near you.

  • A device must meet the following requirements to be considered in “good working condition” and be eligible for return:

    1. The device powers on, charges and navigates properly to the home screen.
    2. The keyboard and/or touchscreen is responsive and functions properly.
    3. The device is free from apparent physical damage (e.g., bending, cracks, punctures to any part of the device, including the screen, keyboard or the camera lens).
    4. There are no missing components (e.g., buttons, keys, SIM/media tray, battery, battery cover).
    5. All activation/security locks for the device are turned off and no longer linked to your associated cloud account, such as “iCloud Find my iPhone Activation Lock” (for Apple devices) and “Activation Lock Protection” (for Android devices).
    6. Any PIN/password, facial recognition or fingerprint lock has been removed.
  • A Smart/Phone Care (SPC) plan gives you peace of mind if your device is accidentally damaged, and ensures device return eligibility at the end of your Service Agreement.

    In addition, SPC offers protection throughout your Service Agreement from damage, loss, and malfunctions beyond the manufacturer’s warranty (up to 2 replacements).

    Learn more about SPC.

    You must have SPC at the time of return to be exempt from certain conditions as outlined in the “good working condition” requirements table below. SPC customers in Manitoba and Saskatchewan are not eligible for exemption and must meet all of the “good working condition” requirements as customers without SPC.

    Good working condition requirements when returning your device With SPC Without SPC
    The device powers on, charges and navigates properly to the home screen. Not required Required
    The keyboard and/or touchscreen is responsive and functions properly. Not required Required
    The device is free from apparent physical damage (e.g., bending, cracks, punctures to any part of the device, including the screen, keyboard or the camera lens). Not required Required
    There are no missing components (e.g., buttons, keys, SIM/media tray, battery, battery cover). Not required Required
    All activation/security locks for the device are turned off and no longer linked to your associated cloud account, such as “iCloud Find my iPhone Activation Lock” (for Apple devices) and “Activation Lock Protection” (for Android devices). Required Required
    Any PIN/password, facial recognition or fingerprint lock has been removed. Required Required
  • You will need to pay back the Device Return Option Deferred Amount and keep the device.

    Another option is to pay back the Device Return Option Deferred Amount and trade in your device to receive an in-store credit based on its condition. This credit can be used towards the purchase of a new device (to lower the upfront cost or lower your monthly device payments) or towards the purchase of accessories.

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