How will I be compensated for the value of my phone?
You will receive a trade-in certificate equal to the value of your phone.
Can I transfer my trade-in certificate to someone else?
The trade-in certificate you receive is non-transferable and has zero cash value.
Can I use my trade-in certificate at any time?
The trade-in certificate must be redeemed in-store at the time of trade in. Unused values are relinquished once you leave the store.
Once I have traded in my old phone, is it possible to get it back?
All trades are final. The phone cannot be returned to you at any time after it has been traded in.
What if my phone is valued at $0?
Some phones will be deemed as having no value depending on their age and/or condition. If your phone has no value, you can choose to recycle it through the Bell Blue Box program.
Can I trade in more than one phone at a time?
We can only accept one phone per trade-in.
Can I trade in my phone at any time?
Whether you’re an existing client or new to Bell Mobility, you can trade in a phone at any time.
Do I have to sign up for a new contract when I trade in my old phone?
A new contract term is not required.
How long does the estimate last?
The value of a phone diminishes over time, so estimates change frequently. To get the most value out of your phone, visit a participating Bell store today.
Do I need to include the phone charger or accessories?
No. Only the phone, battery and battery cover are required.