Keeping you connected

As the COVID-19 situation evolves, our actions continue to be guided by these principles: Keep Canadians connected and informed; Protect the health and safety of the public, our customers and team; and Support our customers and communities as we all work through this crisis together. We are here and ready to help.

Latest news

Things you may wonder about

As provinces gradually lift restrictions, we will open more store locations in certain regions. 

You can find all open stores and their operating hours on our store locator. Of course, extra sanitation measures will be in effect in all open stores:

  • Employees will be asked to wash their hands between each customer
  • Customers will be encouraged to wash their hands with the provided sanitizer at the entrance of the store
  • Plexiglass divider panels have been added at the check out areas
  • The number of clients in the store at any given time will be limited to facilitate social distancing

You can also purchase new products and services through bell.ca and our call centres, and use our convenient self-serve tools to manage your current services.

Yes. We’ve already put in place measures such as enhanced sanitation, social distancing and keeping team members who are feeling unwell home for the recommended period. Likewise, we are screening appointment requests and will not be sending technicians to homes of customers who have flu-like symptoms.

In addition, we are now going a step further to protect our team members and the public. We are introducing our Assisted Self-Installation and Repair program. Where possible, our technicians will perform service installations and repairs entirely from outside the home. If intervention inside the home is required, technicians will provide equipment in boxes at the door and guide customers through the necessary steps over voice or video call directly from their service vehicle. To make it easier for customers, we will also be providing step-by-step installation videos and online support. Only when needed will technicians come into the house. Our technicians and customers will then be asked to practice proper sanitation and social distancing measures.

We are serving customers as usual on repair and replacements.

Need to return a TV receiver or Internet modem to Bell? There is a safe and convenient way to do so. We've worked with Purolator to arrange pick up of equipment returns with zero contact. To arrange a home pick up, please call Purolator at 1 888 744-7123 or visit purolator.com. You can print or have a shipping label sent to you at bellresidentialreturns.ca. At the scheduled time, leave the box with your equipment and shipping label on your doorstep. That's it!

To help Canadians stay informed and entertained during this situation, several Canadian and international news channels, as well as many other great channels are offering free previews. To see the full list, go to bell.ca/freepreviews.

Satellite TV clients have access to free on demand samples of hit series from HBO and Showtime on Crave, including Entourage, Sex and the City, Succession and more. To access, go to channel 1000.

Available now:

Run Season 1, episode 1
Entourage V.F. Season 1, episodes 1 to 8
Betty Season 1, episode 1
I Know This Much is True Season 1, episode 1
Entourage Season 1, episodes 1 to 8
Girls Season 1, episodes 1 to 10
Sex and the City Season 1, episodes 1 to 12
Last Week Tonight with John Oliver Season 7, episodes 5 to 9
Real Time with Bill Maher Season 18, episodes 8 to 12
Six Feet Under Season 1, episodes 1 to 13
Succession Season 1, episodes 1 to 10
Trackers Season 1, episode 1
Perry Mason Season 1, episode 1
Vida Season 1, episodes 1 to 4
Hightown Season 1, episode 1

Bell MTS has been recognized as an essential services provider. Consumers, businesses and governments are relying on Bell MTS to keep them connected throughout the COVID-19 situation. To protect the health and well-being of our team members as well as the public while enabling critical staff to continue accessing work centres and serving customers, we have put in place strict precautions in accordance with public safety guidelines. This includes making sure more and more team members are able to work from home, asking those who are visiting customers to practice safe hygiene measures and requesting that employees returning from abroad or feeling unwell (fever, cough, difficulty breathing) stay home for the recommended period. We also ask customers in the same situation, or who have members of their household who are, to refrain from requesting technician visits at this time. We will make every effort to find alternative solutions to assist them. We remind customers that they can use our self-serve tools for service requests. Accessing your account online is the fastest and most convenient way to manage practically all aspects of your services at any time you choose.

Starting on March 19th, to assist those working from home during the COVID-19 situation, we have been providing our consumer and small business customers with Turbo Hubs, Turbo Sticks and MiFi devices an extra 10 GB of domestic usage and a $10 credit on their existing plan for each of their current and next two billing cycles. Please note that data charges incurred before March 19th still apply.

We are aware that many of our Turbo Hub, Turbo Stick and MiFi customers would like us to provide them with unlimited data. We would love to do that as well and we are sorry that we cannot. During this unprecedented situation, the demands on wireless networks have been significantly heightened. We need to ensure that everyone – including consumers, businesses and most importantly public safety authorities working on the current situation – continue to have fast and reliable access to our service. Providing unlimited usage to all Turbo Hub, Turbo Stick and MiFi customers would put wireless network performance at risk during a critical time for Canadians. We sincerely hope the extra 10 GB of data and $10 credit provide you with more peace of mind during this situation.

Usage subject to Bell’s Internet traffic management practices. Please see bell.ca/ITMP

We understand customers could be facing financial challenges during the COVID-19 situation. We can help. If you are unable to pay at the moment and are past your due date, you can set up a flexible payment option in our self-serve tools.

Quick Tips

Stay entertained by discovering new TV programming

Read more

Stay entertained by discovering new TV programming

To help Canadians stay informed and entertained during this situation, several Canadian and international news channels, as well as many other great channels are offering free previews. To see the full list, go to bellmts.ca/freepreviews.

Satellite TV clients have access to free on demand samples of hit series from HBO and Showtime on Crave, including Entourage, Sex and the City, Succession and more. To access, go to channel 1000.

Use self-serve tools

Read more

Use self-serve tools

Our self-serve tools are the fastest and most convenient way to manage practically all aspects of your services at any time, including:

  • Changing your channel lineup
  • Managing your TV services (view the channel guide, order receivers, etc.)
  • Adding date and other plan add-ons
  • Monitoring your mobile and Internet usage
  • Paying and managing your bill
  • Getting support for your devices
  • Managing your devices

Get ready for a technician visit

Read more

Get ready for a technician visit

To provide critical installation and repair services to customers while preventing the spread of COVID-19, we have launched the Assisted Self-Installation and Repair program. This program allows customers to conduct a majority of their service needs by themselves with the support and assistance of an on-site Bell technician. To prepare for an assisted self-installation or repair, please consult bell.ca/myinstall to review the steps and watch the videos for your specific service need.

Protect yourself from fraud

Read more

Protect yourself from fraud

There has been a recent increase in phishing scams designed to trick you into disclosing personal information. Please know that Bell will never ask you to provide or confirm any of the following via text message or email:

  • Passwords
  • PIN numbers
  • Banking information
  • Credit card details

Learn more about protecting your security and privacy.

What we are doing

Network and services

Networks and services

Our world-class networks already feature robust reliability and redundancy to support surges in demand. In addition, we have further increased capacity to ensure service availability, as well as heightened support for organizations providing critical services:

Hospitals and health organizations

First responders

Governments

Scientific and health communities

Schools and universities

Banks and financial institutions

team members

Team members

We are focused on ensuring the health and safety of our team members and the public. To that end, we are:

Asking all employees who can work from home to do so

Implementing extra sanitation measures in our workplaces, including in stores

Introducing installations and repairs where technicians perform most work remotely

Keeping frontline employees feeling unwell at home

customers

Canadians

We understand these are challenging times for all Canadians. To help, we have:

Waived a number of fees and provided extra usage and credits for Internet and Mobility customers

Offered free previews of several Canadian and international news channels, as well as other great TV channels and on demand series

Provided flexible payment options for clients facing financial challenges

Donated an extra $5M to organizations supporting mental health

Acquired 1.5 million protective face masks to help equip health and public frontline workers

Small business customers? Click here

Medium and large business customers? Click here