Age of majority and responsibility for minors

You must be of legal age to use our website, or have a parent or guardian's consent and supervision if you are a minor. Parents or guardians are responsible for minors' actions.

Accuracy

We strive to ensure that all information on our website, including pricing, is accurate, complete and up to date. However, information may change without notice and we cannot guarantee that all information will always be correct, complete or current.

We are not responsible for any errors or omissions on our website. We reserve the right to correct any errors, including pricing errors, at any time. If the correct price is higher than the price displayed in error, we may, at our discretion, contact you for further instructions or cancel your order and notify you accordingly.

Search tools and virtual assistants

To assist you in finding information, we may provide search tools and virtual assistants, some of which may use artificial intelligence. These tools generate responses and suggestions based on your input and the data available from our website. Please note that these interactions are not moderated, verified or customized to your specific circumstances, and the information provided may be incomplete, inaccurate or influenced by your queries. These tools are not intended to collect or store your personal or sensitive information; please do not submit such information when using them. We encourage you to verify important details and information before making decisions or purchases (visit bell.ca/contact-us for support).

Privacy

We respect your privacy and commit to handling your personal information responsibly. If we use your personal information to make an automated decision that could have a significant impact on you, we can provide an explanation. Send us your written request at privacy@bell.ca. For details, visit bell.ca/privacy.

Responsible use of our website

You must use our website, including our community forum, responsibly. “Use” includes but is not limited to enabling, facilitating, permitting or attempting. This means any use shall:

• Be consistent with the website’s intended purposes
• Be for your own use
• Be respectful of others
• Respect the integrity of our website
• Comply with all laws

You cannot abuse or misuse our website, which means you must not:

• Use it to do anything illegal, harmful or malicious
• Use anything protected by intellectual property rights (such as software or content) other than as authorized, or otherwise infringe these rights
• Bypass, breach or attack any website’s security measures (including breaching an Internet host’s policies)
• Spread any viruses or malware
• Overload or crash our website or any of our servers or network
• Send or relay unsolicited, spam or phishing messages
• Invade someone’s privacy, harass or threaten others
• Distribute content that is defamatory, discriminatory, violent, obscene, child exploitation/pornography or hate propaganda
• Access, monitor or copy any content or information on our website using any robot, spider, scraper or other automated tools for improper purposes
• Collect, harvest, scrape or otherwise use data without our authorization for the training or development of large language models (LLMs) or other artificial intelligence (AI) systems
• Resell or share our services without permission
• Share your account credentials or use someone else’s
• Harass or be abusive to us or our representatives

Trademarks

All trademarks used on our website are trademarks we own or trademarks we use under licence from the respective owner. You may not use our trademarks without our written permission or, for other trademarks, the permission of their respective owners.

Content submitted by you or other users

If you post or upload content to our website (for example, in a forum or when contacting us), you give us permission to use, display and modify your content for promotional purposes. While we do not have any obligation to monitor content, we may remove it at our discretion.

If you rely on content provided by other users on our website, you cannot hold us responsible for its validity and you should not base any decision solely on this content.

Ideas and suggestions

If you have ideas or suggestions about our website or services, we would like to hear them. By submitting your ideas or suggestions, you authorize us to use them in any way we choose, without compensating you or giving you credit and you give us all related rights (including waiving your moral rights).

Third-party content

As part of our website, we may provide links or content from third parties, however, this does not imply that we endorse them or their content. Please use caution when accessing such content; you do so at your own risk.

Warranties and liability

Except where prohibited by law, we cannot guarantee that our website will always work perfectly or meet all your needs. We provide our website “as is” and “where available.” We are not responsible for any claims, losses, expenses, or any damages you may experience because of your use of our website, whether those losses are direct or indirect. This includes, but is not limited to, special, incidental, consequential, economic, exemplary or punitive damages.

If someone makes a claim against us because of your use of our website or because you did not follow these terms, you agree to defend and indemnify us from that claim. This means you will pay for any costs, including reasonable legal fees, related to that claim. We may also choose to handle the defense of the claim ourselves, at our own expense. In either case, you shall use best efforts to cooperate with us.

If you do not follow these terms, we may hold you responsible for any resulting losses or damages, as allowed by law.

General terms and governing law

These terms continue to apply even if, for any period of time, we do not insist upon or enforce their performance. If a court determines that a term is void, invalid or otherwise unenforceable, the other terms will continue to apply with the necessary changes. These terms are governed by the laws of Canada and the province you live in. Any legal disputes will be handled exclusively by the courts in your province for any proceedings arising out of these terms. If you do not live in Canada, disputes will be handled by the courts of Toronto, in Ontario.

If our website is used for purposes other than personal, all claims and other disputes you may have against us under the law, whether in contract, tort, contractual or extra-contractual liability or otherwise, in connection with your use of the website, will be determined by final and binding arbitration by a single arbitrator, to the exclusion of the courts, in the province or territory of your residence, in accordance with:

• the arbitration policy at bell.ca/arbitrationpolicy, as amended; and
• the applicable arbitration legislation in effect in the province or territory where you reside.

If you reside outside of Canada, the arbitration shall take place in Ontario, in accordance with the arbitration legislation in effect in that province.