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Illegal access of Bell Canada customer information

On May 15, Bell Canada announced the illegal access of customer information by an anonymous hacker. Bell’s investigation determined that the information contained a total of approximately 1.9 million active email addresses and approximately 1,700 names and active phone numbers.

There is no indication that any financial, password or other sensitive personal information was accessed.

We apologize to Bell customers for this situation and we have contacted all those affected. Please note that if your email address information was accessed, Bell has already contacted you by email. If your phone number was accessed, we have already contacted you by phone. If you haven't been contacted by Bell directly already, your information was not accessed.

Bell has been working closely with the RCMP cyber crime unit in its investigation and has informed the Office of the Privacy Commissioner.

This incident is not connected to the recent global WannaCry malware attacks.

Protecting your confidential information
Bell believes there is minimal risk involved for those affected by this situation, but there are appropriate general precautions all customers can take to protect their personal data.

  • Please note that Bell will never ask customers for credit card or other personal information by e-mail.
  • Be cautious of unsolicited or suspicious communications asking for any personal information or that refer you to web sites that may ask for personal information.
  • Avoid clicking on links or downloading attachments from emails you do not know or trust.

It is good practice in general to change your passwords and security questions frequently, and to review all your service and financial accounts for any suspicious activity.

For more information
Bell works together with government, law enforcement agencies and the technology industry to combat the growth of hacking and other cyber crimes. Please visit these web sites for more information:

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