How to get the most out of your service
Access your phone using a touch-controlled screen reader. For Android smartphones, Bell offers a complimentary Mobile Accessibility app.
Adjust display settings like fonts, colours, brightness and contrast ratios to personalize your phone. Assign speed dial to contacts and create a shortcut to the accessibility menu.
Explore your phone’s notification settings and choose from a variety of audio and vibrating alerts.
Use voice commands to perform a variety of tasks. Make calls, browse the Internet, send messages and more.
Accessibility services call centre
Get advice on products and services, and answers to your questions, from our dedicated call centre agents.
If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator-assisted long distance calls is also waived.
For more information, please contact us.
Free directory assistance
If you're unable to use the directory and you're eligible, you'll be exempt from paying local and long distance charges for Directory Assistance and Automatic Directory Assistance Call Completion.
Bell Mobility will also waive all charges for customers with vision disabilities who place 4-1-1 calls from their mobile phones.
To learn more and to register, please contact us.
Upon request, you can get your bills and certain other documents in Braille, large print, audio CD or eText CD.
More about alternate formats
Enhanced 9-1-1 (e9-1-1)
If you need to call 9-1-1 from your mobile phone, your Bell Mobility device can provide emergency operators with your mobile phone number and location information.
More about e9-1-1