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Keeping you connected

As the country continues to adapt to the new normal, we are committed to keeping you connected to your family, friends and colleagues with our world-class networks. We continue to be engaged in ensuring our customers and team members stay safe and healthy while providing any support you may need. We are here and ready to help.

Latest news

Things you may wonder about

Yes, all our installations and technician visits remain scheduled as planned. Of course, all measures such as enhanced sanitation, social distancing and keeping team members who are feeling unwell home for the recommended period are respected. Also, we kindly ask customers who have flu-like symptoms to let us know before the technician visit.

 

All our stores remain open. However, we recommend that customers follow the government guidelines as it relates to travelling between regions.

 

Our stores are open and ready to serve you according to government guidelines.

You can find all stores and their operating hours on our store locator. Appointments can be booked online or by calling the store. Walk-in traffic is also welcome. Of course, extra sanitation measures are in effect in all stores:

  • Employees are asked to wash their hands between each customer
  • Customers are encouraged to wash their hands with the provided sanitizer at the entrance of the store
  • Customers are asked to wear a mask where required by local governments
  • Plexiglass divider panels have been added at the check out areas
  • The number of clients in the store at any given time is limited to facilitate social distancing

You can also purchase new products and services through bell.ca and our call centres, and use our convenient self-serve tools to manage your current services.

 

Yes. Technicians continue to serve customers and perform in-home installations We’ve put in place measures such as enhanced sanitation, social distancing and keeping team members who are feeling unwell home for the recommended period. Likewise, we are screening appointment requests and will not be sending technicians to homes of customers who have flu-like symptoms.

To help Canadians stay informed and entertained, we are offering free previews of several Canadian and international channels. To see the full list, go bell.ca/freepreviews.

Great news! On top of the free preview channels, Fibe and Satellite TV customers can currently access free previews of popular On Demand shows from Crave, HBO and Starz. To watch, go to channel 1322 (Fibe TV) or 1000 (Satellite TV).

Available now:

Raised By Wolves Season 1, Episode 1
Power Book II Ghost Season 1, Episode 1
The Third Day Season 1, Episode 1
We Are Who We Are Season 1, Episode 1
Craftopia Season 1, Episode 1
Strike Back Season 1, Episodes 1 to 10
True Blood Season 1, Episodes 1 to 12
Years and Years Season 1, Episode 1
Counterpart Season 1, Episode 1
Counterpart Season 2, Episode 1
Magic City Season 1, Episodes 1 to 3
Weeds Season 1, Episodes 1 to 10
The Accident Movie
Upright Movie
Retake Season 1, Episode 1
When Calls the Heart Season 1, Episode 1
When Hope Calls Season 1, Episode 1

We understand customers could be facing financial challenges during the COVID-19 situation. We can help. If you are unable to pay at the moment and are past your due date, you can set up a flexible payment option in our self-serve tools.

Quick Tips

Manage your kids’ time online

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Manage your kids’ time online

Bell Internet customers can use the Bell Wi-Fi app to control who gets on the Internet and for how long. It’s the perfect way to monitor your children’s screen time.

Stay entertained by discovering new TV programming

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Stay entertained by discovering new TV programming

To help Canadians stay informed and entertained as we all spend more time at home, we continue to offer free previews of several Canadian and international channels. To see the full list, go to bell.ca/freepreviews.

Use the Fibe TV app as additional screens in your home

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Use the Fibe TV app as additional screens in your home

Download the Fibe TV app to watch shows and movies on your smartphone, tablet, computer, smart TV, Amazon Fire TV Stick, Google ChromeCast, Apple TV or other compatible Android devices. With the app, you can:

  • Access the most live and on demand channels
  • Pause and rewind live TV
  • Set, watch and manage your recordings

Keep everyone surfing at top speed

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Keep everyone surfing at top speed

With everybody online, do you need more speed? In many cases, Bell clients can upgrade their Internet speed with our self-serve tools.

Prepare for a store visit

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Prepare for a store visit

Our stores are open and ready to serve you according to government guidelines. To protect the health and well-being of our employees and customers, extra sanitation measures are in effect in all stores. In addition, customers are asked to wash their hands with the sanitizer provided at the entrance of the store and to wear a mask where required by local governments.

You can find all stores and their operating hours on our store locator. Appointments are now also available at most stores by booking online or calling the store directly.

Use self-serve tools

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Use self-serve tools

Our self-serve tools are the fastest and most convenient way to manage practically all aspects of your services at any time, including:

  • Changing your channel lineup
  • Managing your TV services (view the channel guide, order receivers, etc.)
  • Adding date and other plan add-ons
  • Monitoring your mobile and Internet usage
  • Paying and managing your bill
  • Getting support for your devices
  • Managing your devices

Get ready for a technician visit

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Technician visit

To provide installation and repair services to customers while preventing the spread of COVID-19, we have put in place-enhanced sanitation and social distancing measures as well as keeping team members who are feeling unwell home for the recommended period. Likewise, we are screening appointment requests and will not be sending technicians to homes of customers who have flu-like symptoms. Please make sure you let us know if you or anyone in your household has symptoms when you place your service call.

Protect yourself from fraud

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Protect yourself from fraud

There has been a recent increase in phishing scams designed to trick you into disclosing personal information. Please know that Bell will never ask you to provide or confirm any of the following via text message or email:

  • Passwords
  • PIN numbers
  • Banking information
  • Credit card details

Learn more about protecting your security and privacy.

What we are doing

Network and services

Networks and services

Our world-class networks already feature robust reliability and redundancy to support surges in demand. In addition, we have further increased capacity to ensure service availability, as well as heightened support for organizations providing critical services:

Hospitals and health organizations

First responders

Governments

Scientific and health communities

Schools and universities

Banks and financial institutions

team members

Team members

We are focused on ensuring the health and safety of our team members and the public. To that end, we are:

Asking all employees who can work from home to do so

Following extra sanitation measures in our workplaces, including in stores

Keeping frontline employees feeling unwell at home

customers

Canadians

We understand these are challenging times for all Canadians. To help, we’ve put together some initiatives throughout the pandemic:

Waived a number of fees and provided extra usage for Internet and Mobility customers as they adjusted to stay at home directives

Continuously offered free previews of several Canadian and international news channels, as well as other great TV channels and on demand series

Introduced and continued to provide flexible payment options for clients facing financial challenges

Donated an extra $5M to organizations supporting mental health

Acquired 1.5 million protective face masks to help equip health and public frontline workers

Small business customers? Click here

Medium and large business customers? Click here