Wildfires
Wildfires
We are actively monitoring the spread of wildfires throughout various regions in the Northwest Territories. Our teams are working hard to keep you connected as we manage through the impacts of the wildfires.
Wildfires in the vicinity of multiple communities in the Northwest Territories are currently impacting cellular service. Ten cellular sites in the Mackenzie Valley and South Slave Region have been damaged by ongoing fires currently burning out of control. The communities of Enterprise, Fort Smith, Hay River and Jean Marie River are currently without cellular service. Residents in the Fort Good Hope area may be experiencing cellular congestion due to the ongoing wildfire situation in the area. We are coordinating with the emergency management office so that we can access sites and repair service once it is safe to do so.
We will provide regular updates as the situation evolves. Our hearts go out to all those impacted by the fire. Thank you for your patience.
Outage details
What we are doing to mitigate potential service impacts:
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We are working with Northwestel and other network partners to respond quickly and collaboratively.
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Wireless sites are configured to maximize battery life in case of commercial power outages.
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We are ready to deploy technicians and equipment to repair cellular sites and deploy generators where it is safe to do so to restore service as quickly as possible.
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Technicians are trained on working safely in hazardous conditions
Current customer impacts
Wireless services may be impacted in the following areas:
- Jean Marie River
- Hay River
- Fort Smith
- Fort Resolution
- Enterprise
- Tsiigehtchic
- Inuvik
- Aklavik
- Tuktoyaktuk
TV, Internet and Voice may be impacted in the following areas:
- Jean Marie River
- Hay River
- Fort Smith
- Fort Resolution
- Enterprise
- High Level
- Tsiigehtchic
- Inuvik
- Aklavik
- Tuktoyaktuk
For updates on TV and Internet impacts, please visit www.nwtel.ca/service-outages.
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