Improved Customer service

Bell is committed to delivering a better customer experience at every level, from our leading networks and communications products through to the support teams at our network centres, in the field, at our call centres and in our stores. Recent investments in training and process have seen significant improvements and we will work hard to continue the momentum. Here are some examples of how we are working to improve our client service:

• Call centres remain our key interaction point with customers, and Bell has announced the opening of three new locations in Jonquière and Rouyn-Noranda, Québec, and Orillia, Ontario, to enhance service for consumers while boosting local employment
• We invested close to $150 million to enhance self-serve capabilities with MyBell, making it easier than ever to check invoices and Internet usage –even add extra usage if needed. You can also now subscribe to TV channels, order movies, upgrade services and more.
• Upgrades to bell.ca have seen the introduction of Chat LIVE and Click-to-talk options which means you’ll be able to get the answers you want right your laptop or mobile device. New online help options include the Personalized Bill Explainer and the Mobility Bill Interactive Tour, which address common billing, usage and hardware questions.
• Improved dispatch processes support our field service technicians in getting the job done on time, the first time. Our technicians now arrive on time for appointments more than 98% of the time.